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raphael55
Participant
March 9, 2026
Answered

Could not open photoshop

  • March 9, 2026
  • 2 replies
  • 42 views

Freeze on loading screen since 27.3. I can open the latest version 2.4 one time. If I shut the software I cannot open it again.

 

Version Adobe Photoshop : 27.2.0 20251213.r.15 e3408e7  x64 (final, Release)
Système d'exploitation : Windows 10 64 bits
Version : 10 10.0.19045.6466

 

Issue :

1- Install update

2- Open photohsop

3- Freeze on loading screen

    Correct answer Sameer K

    Hey, ​@raphael55. Welcome to the Photoshop Community. I’ll help you figure this out. I’ve moved your post to questions for now. There could be a few external factors that sometimes prevent Photoshop from launching. 

     

    For now, try these steps to boot in Safe mode, and for manually recreating the MSVC++ Libraries:

    • In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
    • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
    • Download a fresh package of installers for MSVC++ from this link: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
    • Right-click the downloaded file and select Extract All.
    • Reinstall all packages (32bit & 64bit) one by one & then restart the computer once.

    If this does not help, 

    You can try booting the machine into Windows Safe Mode (with networking) via Advanced Restart to see if that helps. Steps from Microsoft here:https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f 

     

    Let me know how it goes from here. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    2 replies

    Sameer K
    Community Manager
    Sameer KCommunity ManagerCorrect answer
    Community Manager
    March 9, 2026

    Hey, ​@raphael55. Welcome to the Photoshop Community. I’ll help you figure this out. I’ve moved your post to questions for now. There could be a few external factors that sometimes prevent Photoshop from launching. 

     

    For now, try these steps to boot in Safe mode, and for manually recreating the MSVC++ Libraries:

    • In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
    • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
    • Download a fresh package of installers for MSVC++ from this link: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
    • Right-click the downloaded file and select Extract All.
    • Reinstall all packages (32bit & 64bit) one by one & then restart the computer once.

    If this does not help, 

    You can try booting the machine into Windows Safe Mode (with networking) via Advanced Restart to see if that helps. Steps from Microsoft here:https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f 

     

    Let me know how it goes from here. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    raphael55
    raphael55Author
    Participant
    March 16, 2026

    @Sameer K I just install the new msvc++ library, didn’t uninstall the old ones and it seems to work. I have also made a change in the nvidia control panel,  Manage 3D settings → Program settings  → photoshop  → change  OpenGL rendering GPU, default by my gpu (nvidia quadro)

    Thanks

    Ged_Traynor
    Community Expert
    Community Expert
    March 9, 2026

    @raphael55 try manually resetting the Photoshop preferences

     

    raphael55
    raphael55Author
    Participant
    March 9, 2026

    Done. I’ve rebooted the computer and the issue still there.