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AnoesisX
AnoesisX
Participant
December 20, 2024
Question

Could not open .psb because of a program error.

  • December 20, 2024
  • 1 reply
  • 276 views

I been having this issue Could not open “Filename.psb” because of a program error since i got my new Macbook pro. I could open it once and save it but if I closed it and opened at a later time I would get the "Could not open “Filename.psb” because of a program error" But If I Rebooted my computer and Tried to open the file it worked again but then If I closed the file and tried to open it again I would have the same problem. Now I cant open it anymore. I tried removing my settiings folder in the library folder, and updated photoshop. Nothing, I posted the log file below

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “Color-Caps-Labels-IL.psb” because of a program error.
Stack:
Adobe Photoshop 26.2.0 20241207.r.140 bc85906 - arm
0	address: 0x104914a08	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '0   Adobe Photoshop 2025                0x0000000104914a24 Adobe Photoshop 2025 + 3328548'
1	address: 0x1048d7cf8	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '1   Adobe Photoshop 2025                0x00000001048d7cf8 Adobe Photoshop 2025 + 3079416'
2	address: 0x106e0f25c	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '2   Adobe Photoshop 2025                0x0000000106e0f25c Adobe Photoshop 2025 + 42103388'
3	address: 0x106e0da68	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '3   Adobe Photoshop 2025                0x0000000106e0da68 Adobe Photoshop 2025 + 42097256'
4	address: 0x106e0ddb8	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '4   Adobe Photoshop 2025                0x0000000106e0ddb8 Adobe Photoshop 2025 + 42098104'
5	address: 0x106e0dcf8	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '5   Adobe Photoshop 2025                0x0000000106e0dcf8 Adobe Photoshop 2025 + 42097912'
6	address: 0x106e10d94	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '6   Adobe Photoshop 2025                0x0000000106e10d94 Adobe Photoshop 2025 + 42110356'
7	address: 0x106e10e1c	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '7   Adobe Photoshop 2025                0x0000000106e10e1c Adobe Photoshop 2025 + 42110492'
8	address: 0x108ba4cdc	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '8   Adobe Photoshop 2025                0x0000000108ba4cdc Adobe Photoshop 2025 + 73125084'
9	address: 0x108ba753c	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '9   Adobe Photoshop 2025                0x0000000108ba753c Adobe Photoshop 2025 + 73135420'
10	address: 0x106990700	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '10  Adobe Photoshop 2025                0x0000000106990700 Adobe Photoshop 2025 + 37390080'
11	address: 0x108c54fe8	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '11  Adobe Photoshop 2025                0x0000000108c54fe8 Adobe Photoshop 2025 + 73846760'
12	address: 0x108c545c8	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '12  Adobe Photoshop 2025                0x0000000108c545c8 Adobe Photoshop 2025 + 73844168'
13	address: 0x108c541c8	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '13  Adobe Photoshop 2025                0x0000000108c541c8 Adobe Photoshop 2025 + 73843144'
14	address: 0x106a43d2c	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '14  Adobe Photoshop 2025                0x0000000106a43d2c Adobe Photoshop 2025 + 38124844'
15	address: 0x1062845f4	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '15  Adobe Photoshop 2025                0x00000001062845f4 Adobe Photoshop 2025 + 30000628'
16	address: 0x106dcade8	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '16  Adobe Photoshop 2025                0x0000000106dcade8 Adobe Photoshop 2025 + 41823720'
17	address: 0x108b30428	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '17  Adobe Photoshop 2025                0x0000000108b30428 Adobe Photoshop 2025 + 72647720'
18	address: 0x106d203e4	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '18  Adobe Photoshop 2025                0x0000000106d203e4 Adobe Photoshop 2025 + 41124836'
19	address: 0x106decb8c	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '19  Adobe Photoshop 2025                0x0000000106decb8c Adobe Photoshop 2025 + 41962380'
20	address: 0x106debf44	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '20  Adobe Photoshop 2025                0x0000000106debf44 Adobe Photoshop 2025 + 41959236'
21	address: 0x106d1ad44	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '21  Adobe Photoshop 2025                0x0000000106d1ad44 Adobe Photoshop 2025 + 41102660'
22	address: 0x106d19fc4	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '22  Adobe Photoshop 2025                0x0000000106d19fc4 Adobe Photoshop 2025 + 41099204'
23	address: 0x106e07b00	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '23  Adobe Photoshop 2025                0x0000000106e07b00 Adobe Photoshop 2025 + 42072832'
24	address: 0x106df6710	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '24  Adobe Photoshop 2025                0x0000000106df6710 Adobe Photoshop 2025 + 42002192'
25	address: 0x106df6910	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '25  Adobe Photoshop 2025                0x0000000106df6910 Adobe Photoshop 2025 + 42002704'
26	address: 0x106da08cc	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '26  Adobe Photoshop 2025                0x0000000106da08cc Adobe Photoshop 2025 + 41650380'
27	address: 0x106e0ae44	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '27  Adobe Photoshop 2025                0x0000000106e0ae44 Adobe Photoshop 2025 + 42085956'
28	address: 0x106e07b00	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '28  Adobe Photoshop 2025                0x0000000106e07b00 Adobe Photoshop 2025 + 42072832'
29	address: 0x106df6710	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '29  Adobe Photoshop 2025                0x0000000106df6710 Adobe Photoshop 2025 + 42002192'
30	address: 0x106df6910	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '30  Adobe Photoshop 2025                0x0000000106df6910 Adobe Photoshop 2025 + 42002704'
31	address: 0x106df67b8	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '31  Adobe Photoshop 2025                0x0000000106df67b8 Adobe Photoshop 2025 + 42002360'
32	address: 0x106da1524	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '32  Adobe Photoshop 2025                0x0000000106da1524 Adobe Photoshop 2025 + 41653540'
33	address: 0x106da139c	base: 0x1045e8000	module name: 'Adobe Photoshop 2025'	symbol info: '33  Adobe Photoshop 2025                0x0000000106da139c Adobe Photoshop 2025 + 41653148'
34	address: 0x1897a4bec	base: 0x189710000	module name: 'Foundation'	symbol info: '34  Foundation                          0x00000001897a4bec __NSFireTimer + 104'
35	address: 0x1885c7824	base: 0x188530000	module name: 'CoreFoundation'	symbol info: '35  CoreFoundation                      0x00000001885c7824 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32'
36	address: 0x1885c74c8	base: 0x188530000	module name: 'CoreFoundation'	symbol info: '36  CoreFoundation                      0x00000001885c74c8 __CFRunLoopDoTimer + 1012'
37	address: 0x1885c6fd8	base: 0x188530000	module name: 'CoreFoundation'	symbol info: '37  CoreFoundation                      0x00000001885c6fd8 __CFRunLoopDoTimers + 356'
38	address: 0x1885ac990	base: 0x188530000	module name: 'CoreFoundation'	symbol info: '38  CoreFoundation                      0x00000001885ac990 __CFRunLoopRun + 1808'
39	address: 0x1885abbc4	base: 0x188530000	module name: 'CoreFoundation'	symbol info: '39  CoreFoundation                      0x00000001885abbc4 CFRunLoopRunSpecific + 588'

 

This topic has been closed for replies.

1 reply

Bojan Živković11378569
Community Expert
Bojan Živković11378569Community Expert
Community Expert
December 20, 2024

I do not understand the log file. Recently, I encountered a similar problem with a different error message on Windows. Ensure that the PSB file is not corrupted. One way to check is by using Bridge: select the file and look at the Metadata panel > File Properties. Do you see anything unusual, such as a file size of 0 or a creation date that is newer than the edited date?

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