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Participant
December 30, 2020
Question

"could not save due to a program error" after using lasso?

  • December 30, 2020
  • 1 reply
  • 176 views

-I have a 2017 macbook pro with catalina 10.15.6. 
-whenever i draw in photoshop for long enough, it starts lagging when drawing and toggling layers, and i can't save or duplicate layers. 
-i can roll back with some undos to a point before i did whatever broke it and save then.
-specifically what seems to cause it is using the lasso tool, resizing, and duplicating layers.
-tried installing an older version of PS, doesn't seem to help.

-does anyone else have this issue?

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1 reply

mglush
Community Expert
Community Expert
December 30, 2020

Hi!

This may sound odd, but I just recently read a post that talked about a firewall being the culprit behind a lag in Photoshop, and I was just wondering if you also are working behind a firewall? If the firewall is blocking the ability of your version of Photoshop to contact Adobe, it might be the cause. I don't have a definitive answer, but was hoping this might help. Let us know?

Michelle