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Participant
September 6, 2026
Question

Couple of things. I've tried the workaround for this error earlier tonight, it's happening again. Catch in iphotoshop application. Error deserialising. then goes on to where it's stored c\users\appdata\local\adobe\pinf\device_to_ep.json.

  • September 6, 2026
  • 1 reply
  • 11 views

This happens when I'm trying to open Photoshop. I did the suggested reset of preferences, restarted and it worked briefly. But I closed it down because I couldn't get the remove tool yo work without an error. Also, neural filters options had disappeared. I am finding Photoshop so frustrating. Every time it updates, something doesn't work. This issue isn't due to an update since last time. 

 

Any help would be appreciated 

    1 reply

    Trevor.Dennis
    Community Expert
    Community Expert
    September 7, 2026

    If you can keep it running long enough, go Help > System Info > Copy and paste to this thread.  It’s a lot data but don’t worry about it.