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wolfgang_5972
wolfgang_5972
Known Participant
August 6, 2025
Question

CR2 Dateien lassen sich nach aktuellem Update nicht mehr öffnen.

  • August 6, 2025
  • 4 replies
  • 985 views

Gestern habe ich das Update von Photoshop 26.9. installiert, seit dem kann ich keine CR2 Dateien mehr über den RAW Konverter mehr öffnen. Photoshop stürzt ab und zeigt keine Fehlermeldungen an. Einziger Ausweg ist Programmende über den Task-Manager. Ich habe Photoshop deinstalliert und auch ältere Versionen versucht aber der Fehler übeträgt sich anscheinend auf andere Versionen. Ich kann jetzt gar keine
CR2 Dateien mehr öffnen, weil der RAW Konverter in jeder Version abstürzt. Ich verwende Window 11.
Was kann ich tun?

4 replies

M
M-H
Inspiring
August 7, 2025

Sorry, but what is that RAW converter you are talking about?

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
August 7, 2025

@M-H  It's Adobe Camera RAW ( https://helpx.adobe.com/camera-raw/using/introduction-camera-raw.html )

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
M
M-H
Inspiring
August 7, 2025

Gotcha, kinda sounds like the issue couple of my collegues had before where Camera Raw window somehow got moved "outside" visible screen(s) area, resetting camera raw preferences was fixing the issue

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 6, 2025

Hi @wolfgang_5972,

 

Thank you for sharing the details, and thanks, Ged and AxelMatt, for the great suggestions so far.

 

Since the crash happened, this could point to an issue with the ACR component or GPU drivers after the update. Here are a few steps you can try:

  • Update your GPU drivers. If you have an NVIDIA card, install the latest Studio driver (not Game Ready).

  • If Photoshop opens (even without opening a file), go to Edit > Preferences > Performance, uncheck Use Graphics Processor, and restart Photoshop.

  • Please also submit a crash report after the failure. This gives the product team detailed logs for investigation:

    https://adobe.ly/40PRokT

Also, please share screenshots of errors as well and a copy of your System Info (from Photoshop: Help > System Info). Please confirm whether this happens only with CR2 files or other formats.

 

Best,

Anshul Saini

wolfgang_5972
wolfgang_5972Author
Known Participant
August 7, 2025

Hello Anshul Saini, The error only occurs with CR2 files. JPG, TIF, and PSD files open without problems. The GPU driver has been updated, the graphics card has been updated to the latest version, and the graphics processor has been disabled. When it crashes, there is no error report. Photoshop simply freezes and must be closed via Task Manager.

All best Wolfgang

 

[Mod: Post reformatted for better readability] 

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
August 7, 2025
quote

... and the graphics processor has been disabled. 


By @wolfgang_5972

 

What happened if you enabled the GPU support?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
August 6, 2025

@wolfgang_5972 try resetting the ACR preferences

wolfgang_5972
wolfgang_5972Author
Known Participant
August 6, 2025

Unfortunately, this is not possible because when I click on "Edit" Photoshop (including the converter) is started and this causes Photoshop to crash.

 

[Mod: Post reformatted for better readability]

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
August 6, 2025

Try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

@wolfgang_5972  schrieb:

Unfortunately, this is not possible because when I click on "Edit" Photoshop (including the converter) is started and this causes Photoshop to crash.

 

Do you get an error message?

Does Photoshop only crash when you open RAW files?

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide a copy of your 'System Info' if possible. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
kglad
Community Expert
kgladCommunity Expert
Community Expert
August 6, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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