CR3 files freeze Photoshop when opening via double-click (Camera Raw) after latest update

Forum|Forum|13 hours ago
April 7, 2026
2 replies
21 views

After installing the latest update for Adobe Photoshop, I’m having consistent issues opening CR3 files.

When I double-click a CR3 file (which should open in Camera Raw), Photoshop either:

Does nothing at all, or
Shows an error saying it can’t open the file type, or
Starts to open, then completely freezes

When it freezes, Photoshop becomes unresponsive and cannot be closed normally. I have to force quit it using Activity Monitor.

Workaround (temporary):
If I open Photoshop first and then go to File → Open, the CR3 file will open correctly. However, this is much slower and disrupts my workflow.

Expected behaviour:
Double-clicking a CR3 file should reliably open it in Camera Raw without freezing or errors.

System Info:

Camera: Canon EOS R5 Mark II
File type: CR3 (RAW)
OS: macOS (add your exact version here)
Photoshop version: (Help → About Photoshop)
Camera Raw version: (Photoshop → About Plugins → Camera Raw)

Additional notes:
This issue started immediately after the most recent update. Prior to this, CR3 files were opening normally via double-click.

Ged_Traynor

Community Expert

@Nikki24079644p6x2 have you try resetting the ACR preferences

Trevor.Dennis

Community Expert

Hi Nikki. Have tried really basic things like restarting your Mac? I am having no issues opening R7 RAW files on an M2 MBP. It sounds like something that resetting Preferences might fix, and that would be my first attempt a solution.

You could also try deleting the Camera RAW cache

If still doesn’t fix it, try disabling GPU acceleration, although if things work after that, I am not sure where you’d go from there.

N

Nikki24079644p6x2Author

Known Participant

I have cleared the cache in camera raw & photoshop. Reset preferences. Restarted the Mac. The first CR3 file will open, then after that nothing happens when I click on CR3 files. I have to open via open file in photoshop. Everything was working perfectly fine until yesterdays update, then nothing but issues. Having to force quit photoshop is also being a complete pain. I would like to remove the update and go back to the previous version I think. Actually just about everything was updated yesterday, creative suite, photoshop, camera raw AI and LRC I think. But I have only used photoshop and camera raw since.

Trevor.Dennis

Community Expert

You can install the previous version without removing the current (problematic) version, so it’s a no brainer to give it a try. I am sure you know how to do this:

OK, but I am not so sure that things will be back how they were with the previous version. Did you try with GPU acceleration disabled?

Fingers crossed. Good luck!

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