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Badatos
Participating Frequently
April 28, 2025
Question

Crash de photoshop au démarrage sur MacOS 15.4.1

  • April 28, 2025
  • 2 replies
  • 825 views

Bonjour,

Depuis environ une semaine, il m'est impossible de lancer Photoshop sur Mon Macbook pro (Intel Core i7).
Il crashe systématiquement dès le démarrage.

J'ai tenté les actions suivantes sans succès :

  • MacOS à jour (Sequoia 15.4.1)
  • Photoshop à jour (26.6)
  • Idem avec Photoshop Beta (26.7)
  • Démarrage avec "Majuscule" appuyé pour désactiver les modules complémentaire
  • Démarrage avec CMD+OPTION+MAJ appuyé pour réinitialiser les préférences
  • Désactivation de l'anti-virus (SentinelOne)

 

J'avoue que j'ai un peu l'impression d'avoir fait le tour des options, avez-vous une idée de ce que je pourrais faire svp ?

    2 replies

    B
    BadatosAuthor
    Participating Frequently
    April 28, 2025

    Je viens de tester en installant une version précédente (Photoshop 25.0), et ca semble passer ^^.
    Le souci doit donc être liée à la version 26.x de Photoshop

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    April 28, 2025

    Hey, @Badatos. Welcome to the Photoshop Community. I've moved your post to the Discussions. 

    I'll need more info to help you figure this out.

     

    Please try to install Photoshop 2025 v26 again and try these steps to get Photoshop to launch:

    • Reset Photoshop following only the second (manually) method from this article: https://adobe.ly/3DwR2qr
    • Ensure Photoshop has the required permissions on macOS: https://adobe.ly/3DyUwsz
    • Go to the following location to launch Photoshop via the terminal.
      In Finder > Application Folder > Photoshop 2025 Folder > Right-click on Photoshop .app > Show Package Contents > Contents > macOS > Photoshop —double-click to open.

    Share the log of what you see in the terminal window when Photoshop Launches. 

     

    Let me know how it goes. 

    Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)

    B
    BadatosAuthor
    Participating Frequently
    April 28, 2025

    Hello Sameer,

    Thanks for supporting this ticket.
    I followed the steps above, and here's the log on the terminal :

    /Applications/Adobe\ Photoshop\ 2025/Adobe\ Photoshop\ 2025.app/Contents/MacOS/Adobe\ Photoshop\ 2025 ; exit;
olivier@macos ~ % /Applications/Adobe\ Photoshop\ 2025/Adobe\ Photoshop\ 2025.app/Contents/MacOS/Adobe\ Photoshop\ 2025 ; exit;
2025-04-28 14:39:13.478 Adobe Photoshop 2025[16207:223640] CoreText registered PingFang for compatibility.
2025-04-28 14:39:15.792 Adobe Photoshop 2025[16207:223640] [Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
2025-04-28 14:39:15.793 Adobe Photoshop 2025[16207:223640] [Warn] [general] We are going to deprecate this interface soon. Please use HostControllerInfo instead.
2025-04-28 14:39:15.793 Adobe Photoshop 2025[16207:223640] [Warn] [general] We are going to deprecate this interface soon. Please use HostControllerInfo instead.
2025-04-28 14:39:15.815 Adobe Photoshop 2025[16207:223802] [Error] [general] ingestInstance creation failed with error code = 25
Creating new log file at: /Users/olivier/Library/Logs/CreativeCloud/ACPLocalLogs/Adobe Photoshop 2025/ACPL__2025-04-28_12-39-16.289304Z_00.log
2025-04-28 14:39:16.304 Adobe Photoshop 2025[16207:223857] Reachability Flag Status: xR ------- networkStatusForFlags
_LSOpenURLsWithCompletionHandler() failed for the application /Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Processor.app/Contents/MacOS/Adobe Crash Processor with error -1712.
zsh: segmentation fault
    B
    BadatosAuthor
    Participating Frequently
    April 28, 2025

    J'ai également tenté de désinstaller / réinstaller Photoshop, mais également sans succès.

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