Creative Cloud-Applikation lässt mich nicht anmelden

Question

Hallole,

ich habe Photoshop für PC heruntergeladen. Nach dem Doppelklick erscheint ja die Creative Cloud-Applikation.

Wenn ich dort mit dem Mauszeiger reinfahre, wird der Zeiger zu einem Verbotszeichen. Ich kann nichts auswählen, geschweigedenn meine E-Mail-Adresse eingeben um mich anzumelden.

Hatte das schon jemand und weiß, was ich falsch mache?

Grüßle und danke

Mary

Noel Orridge · Answer

Hi! Thank you for reaching out! We're here to help!

Could you please share more details? For example, did you install Photoshop from the Creative Cloud application? Does this happen with other Adobe applications on your system, too, if you have any? Do you get any error messages when this issue occurs? Do you have any anti-virus and firewall software on your computer?

In the meantime, you can try these steps to see if they fix the issue.

1) Force Quit and Restart
Press Ctrl + Shift + Esc to open Task Manager.
End any Adobe-related processes (Creative Cloud, Adobe Installer, etc.).
Try relaunching Creative Cloud.

2) Clear Creative Cloud Cache
Navigate to: C:\Users\<YourUsername>\AppData\Local\Adobe\Creative Cloud Web
Delete the contents of this folder.
Relaunch Creative Cloud.

While you're at it, please take a look at these HelpX articles as well:

Creative Cloud app prompts to sign in repeatedly for the current versions

Can't log in to Adobe Creative Cloud desktop app or Packager | Proxy environment

Let us know how it goes!

Cheers!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded