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oliverd45278239
oliverd45278239
Participant
December 31, 2025
Question

creative cloud files

  • December 31, 2025
  • 2 replies
  • 102 views

Please fix creative cloud file saving... i'm paying so much for the apps + extra for storage and i'm now having an issue where the files are just not downloading and I lose the whole file... it just gets stuck on downloading but makes 0 progress. The whole reason I originally liked the cloud storage was because it felt safe but I'm losing hours of work (this has happened on 5 different files in 24 hours) for no reason other than the app not working properly... it's like every update released is trying to make this job horrible lol... The cloud file storage was so much better 5 years ago it would literally be an improvement reverting all the updates. There's so many issues with the apps... it's like the devs don't even use them properly. For example, for years (on different devices too), if i use scroll wheel on opacity or blending mode it keeps the option highlighted which then breaks all shortcuts unless i tab out and back in...

2 replies

Claire H.
Community Manager
Claire H.Community Manager
Community Manager
January 21, 2026

Hi @oliverd45278239, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

Noel Orridge
Community Manager
Noel OrridgeCommunity Manager
Community Manager
December 31, 2025

Hi @oliverd45278239! Thank you for reaching out. I'm sorry to hear about your issue. Is this occurring with certain types of files or is it random? Please share the version of your Photoshop application and the version of your Operating system.

 

Here are a few things to try to fix this:

1) Make sure everything is updated from the CC app to the Photoshop app to your OS.

2) Access the Web Portal: Go to https://adobe.ly/49iHgEM and sign in. Check "Cloud Documents": If you see your files there, you can download them directly as .psdc or .psd files to your hard drive. If a file is corrupted, click the three dots (...) on the file and select Open. You can check for an earlier working version from here.

3) Close all adobe applications and open the Creative Cloud Desktop app. Press Ctrl + Alt + R. This will relaunch all Adobe background processes.

4) Try this as well, go to Preferences > File Handling and change "Default File Location" to On your computer. See if this new location improves anything.

 

Hope this helps!

Thanks a bunch! 

Noel
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