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Stefanie32257176gjyp
Participant
September 21, 2023
Answered

Creative Cloud Full - With no files in the storage - What to do?

  • September 21, 2023
  • 1 reply
  • 806 views

Hi! 

 

Thank you for reading and helping me.

 

I have the Photography package. I have only Lightroom and Photoshop installed only on my computer. I do not use any apps, or any others software. Already since the beginning it is saying that the Cloud is full. I have read trough several questions and answers online, but they do not seem to work for me. 

 

- The Cloud Files - Online - Are empty, trashbin is also emtpy. 

- Libraries are empty as well

 

Lightroom is showing that I am not allowed to sync, as the cloud is full. And I am unable to use Express due to this reason. However, I do not need to store my photo's in the cloud. I would prefer making the storage empty. 

 

Where should I be able to find out what is filling up the 21GB? I have tried looking everywhere but I am kinda lost now. Through the Desktop version I am unable to find it, Webversion is not showing me any files. But it is all saying its full....

 

Thank you so much for helping me out!

 

Kind regards,

Stefanie

    This topic has been closed for replies.
    Correct answer Omar.Fathy

    Could you confirm you don't have any files in following locations?

    Adobe Creative Cloud > Files

    Adobe Creative Cloud > Archive

    Photo Editor | Online Photoshop Lightroom < All albums of photos here count against your quota

    https://cloud.acrobat.com/ < Please check the Document Cloud sections here

    1 reply

    Omar.Fathy
    Community Expert
    Omar.FathyCommunity ExpertCorrect answer
    Community Expert
    September 21, 2023

    Could you confirm you don't have any files in following locations?

    Adobe Creative Cloud > Files

    Adobe Creative Cloud > Archive

    Photo Editor | Online Photoshop Lightroom < All albums of photos here count against your quota

    https://cloud.acrobat.com/ < Please check the Document Cloud sections here

      S
      Stefanie32257176gjypAuthor
      Participant
      September 22, 2023

      There they are! Thank you so much. They were in the Lightroom enviroment. May I ask you two other questions regarding this?

      • Would it be possible to use Lightroom - while storing the pictures locally instead of in the cloud?
      • If I delete everything in the cloud, will I also be loosing the pictures in the desktop app?

       

      Thanks a lot.

      Stefanie

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      September 22, 2023

      If you want to store locally, you need to use "Lightroom Classic" (LrC), not "Lightroom" (Lr). The latter is entirely cloud-based and that's its whole reason for existence.

       

      No, don't ask me what I think of those names 😉

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