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Participant
March 11, 2026
Answered

Crop tool doesn't work with defined number for W x H

  • March 11, 2026
  • 2 replies
  • 53 views

Using the crop tool in PS2026 i’ve run into an issue where putting in defined ratio of crop doesn’t work.  when I don’t put any info in the top bar (clear info) crop tool works fine.

image included shows what it crops down to. and original info and image

    Correct answer nikunj.m

    Hi ​@stewartm84457287, thanks for reaching out! 

    Looking at the screenshot you’ve shared, the defined width and height are only in pixels which will give you the result you are getting. If you’re looking for a 6x4 aspect ratio, try higher numbers like 600x400 or 6000x4000. 

    If you continue to experience the same behavior, try resetting the tool using the steps suggested here: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#tool

    Let us know how it goes!

    Thanks, 

    Nikunj 

    2 replies

    Chris 486
    Community Expert
    Community Expert
    March 11, 2026

    Hi ​@stewartm84457287 

     

    In addition to what ​@nikunj.m mentions, you can trying using use the Ratio crop from the drop down tool menu. It will keep your resolution and just crop to the ratio/size you want.

     

     

    Participant
    March 11, 2026

    good suggestion. thank you

    nikunj.m
    nikunj.mCorrect answer
    Legend
    March 11, 2026

    Hi ​@stewartm84457287, thanks for reaching out! 

    Looking at the screenshot you’ve shared, the defined width and height are only in pixels which will give you the result you are getting. If you’re looking for a 6x4 aspect ratio, try higher numbers like 600x400 or 6000x4000. 

    If you continue to experience the same behavior, try resetting the tool using the steps suggested here: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#tool

    Let us know how it goes!

    Thanks, 

    Nikunj 

    Participant
    March 11, 2026

    resetting tool worked. not sure how I got to pixels only.

    thx

    Claire H.
    Community Manager
    Community Manager
    March 11, 2026

    @stewartm84457287 Glad to hear it worked! Please don’t hesitate to reach out if you have any other issues.