Participant

Answered

Crop tool not working on photoshop 2024

Forum|Forum|2 years ago
September 26, 2023
11 replies
5106 views

App version 25.0.0

Mac Mini M1
MacOS Ventura 13.6

Just updated few days ago to v25 and noticed that the crop tool is not working. It lets me define the crop area but when I hit "enter" to confirm the choice the image disappears.

macOS

Correct answer Derek Cross

Try Reset Tool to see if that sorts out the issue.

joatmon010

Participant

I had to close Photoshop and restart it. So annoying. It was working fine and then it wasn’t……….

jane-e

Community Expert

@joatmon010

Did you try resetting the Crop tool or resetting preferences (after backing up)?

The how-to’s for both are covered in this thread.

Jane

joatmon010

Participant

I sure did. Several times. Nothing changed.

G

Greg Harbour

Inspiring

Only resetting Photoshop preferences worked for me

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

D

default33c63r4iua6z

Participant

My crop tool is not working either. I've tried to reset the crop tool and it still is not working.Any other tricks to resolve?

c.pfaffenbichler

Community Expert

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

M

Margaret3650798669d7

Participant

try to use a different mouse

I had a problem trying to crop in 2000

installed 2024 and still had the problem

but when i tried a mouse i use for a different copmuter it crops fine

bought a new mouse and it also works.

no clue why

D

defaultgkv4cx5jjqrcAuthor

Participant

It worked! Thanks very much Derek!

Derek Cross

Correct answer

Community Expert

Try Reset Tool to see if that sorts out the issue.

C

catherineh20307209

Participating Frequently

Derek, can you please help me understand where to find this tool reset option? The image doesn't really tell me, and even the help option in PhotoShop gives me nothing. I just updated to 2025, and still have the same issue. I can only get original ratio or square. On other settings it incorrectly defaults to one of those two.

Derek Cross

Community Expert

Select the Crop tool then the crop drop down, then the gear icon and choose Reset Tool from the drop down menu.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.