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defaultgkv4cx5jjqrc
Participant
Sep 26, 2023 2:43 PM UTC
Answered

Crop tool not working on photoshop 2024

App version 25.0.0

Mac Mini M1
MacOS Ventura 13.6

Just updated few days ago to v25 and noticed that the crop tool is not working. It lets me define the crop area but when I hit "enter" to confirm the choice the image disappears.

 

 

    Derek Cross
    Derek CrossCorrect answer
    Community Expert
    Sep 26, 2023 2:52 PM UTC

    Try Reset Tool to see if that sorts out the issue.

    View reply

    11 replies

    joatmon010
    joatmon010
    Participant
    Aug 1, 2026 6:36 PM UTC

    I had to close Photoshop and restart it. So annoying. It was working fine and then it wasn’t……….

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Aug 1, 2026 7:00 PM UTC

    ​@joatmon010 

    Did you try resetting the Crop tool or resetting preferences (after backing up)?

    The how-to’s for both are covered in this thread.

    Jane

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    joatmon010
    joatmon010
    Participant
    Aug 1, 2026 7:19 PM UTC

    I sure did. Several times. Nothing changed. 

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    Greg Harbour
    Inspiring
    Oct 17, 2024 3:40 AM UTC

    Only resetting Photoshop preferences worked for me

    https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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      default33c63r4iua6z
      Participant
      Jun 4, 2024 10:06 PM UTC

      My crop tool is not working either. I've tried to reset the crop tool and it still is not working.Any other tricks to resolve?

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      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      Jun 5, 2024 2:54 PM UTC

      What have you done for all-purpose trouble-shooting so far?
      Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
      https://helpx.adobe.com/photoshop/using/preferences.html
      https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
      https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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      Margaret3650798669d7
      Participant
      Apr 3, 2024 7:30 PM UTC

      try to use a different mouse

      I had a problem trying to crop in 2000

      installed 2024 and still had the problem

      but when i tried a  mouse  i use for a different copmuter it crops fine

      bought a new mouse and it also works.

      no clue why

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        defaultgkv4cx5jjqrcAuthor
        Participant
        Sep 26, 2023 3:48 PM UTC

        It worked! Thanks very much Derek!

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          Derek Cross
          Community Expert
          Derek CrossCommunity ExpertCorrect answer
          Community Expert
          Sep 26, 2023 2:52 PM UTC

          Try Reset Tool to see if that sorts out the issue.

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            catherineh20307209
            Participating Frequently
            Jan 19, 2025 2:18 PM UTC

            Derek, can you please help me understand where to find this tool reset option? The image doesn't really tell me, and even the help option in PhotoShop gives me nothing. I just updated to 2025, and still have the same issue. I can only get original ratio or square. On other settings it incorrectly defaults to one of those two.

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            Derek Cross
            Community Expert
            Derek CrossCommunity Expert
            Community Expert
            Jan 19, 2025 2:41 PM UTC

            Select the Crop tool then the crop drop down, then the gear icon and choose Reset Tool from the drop down menu.

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