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November 15, 2010
Question

CS4 + 10.6.5 - Delete Photoshop Settings file?

  • November 15, 2010
  • 45 replies
  • 60075 views

I'm having major issues when starting Photoshop CS4 on an iMac running OS X 10.6.5.  My keyboard almost becomes "stuck" and invokes strange actions.  I am using Spaces and using the Option key + arrow key to move between Spaces.

Tried opening up Fireworks immediately after closing Photoshop and it works properly without any issues.

Any ideas?

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    45 replies

    Participant
    November 23, 2010

    I'm not using any of the software most people are mentioning...no Wacom Tablet...the only app I'm using that has been mentioned is PopChar.

    This is making it impossible to work. Is it related to the last Apple update? From 11/16/10, Mac OS X Update 10.6.5. I seem to remember it starting about the time I updated from Software update. Has anyone else noticed this coincidence?

    Help this is becoming a very BIG issue for me.

    Chris Cox
    Legend
    November 23, 2010

    Yes, it seems to be related to Apple's 10.6.5 update.

    Participating Frequently
    November 22, 2010

    Same issue.

    Have disabled X-gestures and text-expander. No changes.

    I also run drop box, growl, and growl mail which has stopped working since the update (does that with every update)

    I also run font explorer-X, and had thought it seemed like a font corrupt issue of some kind, but I don't think it's that.

    I use a magic trackpad which requires additional Apple software to be installed once purchased and connected. Anyone else?

    It does seem like the command key is pressed down at all times.

    Also, i have a Mac Pro.

    Known Participant
    November 22, 2010

    To be clear, you would need to disable TextExpander and then log out and back in to see if it worked. That's what I did with Typinator and I've been issue-free all day. I disabled xGestures early-on and have yet to re-enable it. I'll try adding xGestures to the mix again tomorrow and see if the issue comes back.

    Participating Frequently
    November 23, 2010

    hi asdlfkjaslv,

    I've disabled as many as I can see and logged out/in, no success. This continues to be EXTREMELY frustrating.

    November 22, 2010

    I've been having similar problems. Specifically, it's as if the Command key is being held down in both Photoshop and Illustrator. InDesign appears to be fine. I don't have Typinator or TextExpander installed. I do have a Wacom Bamboo tablet with the latest driver. Applications running in the background include: Dropbox, Growl, Default Folder, Alfred, iStat Menus, Bowtie, Slink, LogMeIn, Sidenote, and Notify.

    Chris Cox
    Legend
    November 22, 2010

    Odd, since Photoshop and Illustrator share almost no code.

    It sounds like something broke at the OS event level that is causing problems for Carbon apps (especially when they try to check the state of the keyboard).

    Known Participant
    November 22, 2010

    Ok, I think I've narrowed it down to Typinator because it hasn't been happening ever since I disabled it (yet). I'd like everyone to disable their TextExpander / Typinator / similar program and see if there is any difference. I'd also like to see a list of the Startup Items for people who are experiencing this issue, but don't have those Typing-Helper programs installed.

    Participating Frequently
    November 22, 2010

    I have the exact same issue as described since 10.6.5. I have a Wacom tablet and use Spaces, but I tried disabling all these things but the problem still appears during the day. The only thing that I changed recently apart from installing 10.6.5 is that I am now running the kernel in 64 bit mode (on a 2008 Mac Pro) since it's supposed to be somewhat faster — I really can't believe that would make a difference to a user space program like photoshop. Hope there's a solution soon as it's really annoying to say the least.

    Adobe Employee
    November 22, 2010

    Thanks for all the info. We're still looking into this issue, but it looks like it might not be related to Wacom drivers after all. Right now we're trying to figure out if there's some utility running in the background that might be intermittently triggering the problem.

    Participating Frequently
    November 22, 2010

    Thanks for looking into this.

    As far as I'm concerned, there are some tools that run all the time:

    Default Folder X

    TextExpander

    PopChar X

    Dropbox

    TransmitMenu

    iStat menus

    Growl

    FontExplorerX

    Participating Frequently
    November 19, 2010

    I also have this problem. It just came out of the blue on my Mac Pro 8-core. After a while Photoshop and Indesign are having issues withe the preferences file. Illustrator doesn't seem to be infected. Restarting the mac or logging out and back in does fix the problem for a while. At first I was thinking about a bad font. After intensive testing this wasn't the issue. After that I reinstalled by Mac Pro completely with only the Adobe applications. After a while I got the same issue.

    Next thing I was thing was een bad hard disk. I checked the HD, even bought a new one to be sure and reinstalled everything. Clean install, clean preferences. And ... the same problem. I have tried to reoccur the problem but I cannot find it. On one hand I'm glad that it's not my sole problem but on the other hand ot's really frustrating. Do you guys all use a Mac Pro?

    If anyone has a solution, ...

    Ps: I do not run spaces or use a Wacom tablet -:-)

    Participant
    November 21, 2010

    I'm having the same problem and it started after the last Apple update. My troubles are happening in Photoshop, InDesign, Dreamweaver and a Non CS application—Filemaker 11.

    Does anyone have a solution...I'm dead in the water not being able to use Photoshop and Dreamweaver.

    I do nit use a Wacom tablet or Spaces.

    Adobe Employee
    November 19, 2010

    I'm looking into what appears to be a related issue. You mentioned that you have a Wacom tablet installed. What happens if you completely remove the tablet driver and restart your system? Do you still have the same problem?

    Participating Frequently
    November 19, 2010

    Yesterday Photoshop worked flawlessly, but right now the error reocurred again.

    I can't see any suspicious logs in the windowserver log.

    I unplugged the keyboard and started Photoshop again. Doesn't work. It still asks me if I wanted to delete the settings file (as if I was holding down the alt key).

    Possible difference between yesterday (Photoshop working correctly) and today (Photoshop misbehaving): I was working on different InDesign documents. I don't know if that makes any sense, though However, Photoshop worked while working on InDesign document A. Now that I'm working on InDesign document B again, Photoshop shows this weird error. If this is only coincidence or if Photoshop stopped working in the very moment I opened InDesign doc B I cannot say. As a matter of fact, while working on this document, I saw error logs like this every now and then:

    [71] kCGErrorFailure: CGXDisableUpdate: UI updates were forcibly disabled by application "InDesign" for over 1 second. Server has re-enabled them.

    But there have never been any Photoshop-related entries around the same time.

    Participating Frequently
    November 19, 2010

    OK, it's not that simple. I logged out and in again. Opened Photoshop and edited some images. Opened InDesign and did some editing in "Document B" (the allegedly evil one). Switched back to Photoshop - still working fine (I should be happy about this, shouldn't I?)

    No 3rd party plug-ins (neither in Photoshop nor any other Adobe application). Wacom driver is installed, Intuos4 connected.

    This is really hard to reproduce.

    November 18, 2010

    I've even turned off all instances of Spaces and it still occurs.

    I am getting the following message in Console after launching PS and selecting "No" on the Delete Photoshop Settings error:

    11/18/10 9:32:29 AM    SIMBL Agent[170]    warning: failed to get scripting definition from (null); it may not be scriptable.

    May be nothing, but thought it could possibly help.

    Participant
    November 17, 2010

    Same problem with button stuck on CS3 as well as CS5, the only error containing string "photoshop" in windowserver.log I get is:

    Nov 17 10:11:35  [95] kCGErrorIllegalArgument: CGXSetWindowListTags: Operation on a window 0x6 not owned by caller Photoshop

    Software/hardware concurrently running:

    Safari 5.0.2

    iTunes 10.1

    Jitouch

    Wacom Intuos4

    Dropbox

    Hope that helps find a solution!

    Jesper Storm Bache
    Adobe Employee
    Adobe Employee
    November 17, 2010

    It looks as if Jitouch and Wacom Intuos4 are external add ons. Could you try to disable these components and then re-test?