CS4 bug: brush cursor display is incomplete

>, Adobe is not taking any responsibily for this

BECAUSE IT'S A DRIVER PROBLEM!

I have the same problem with my Cintiq, Adobe is not taking any responsibily for this, see a copy of my support case below:

UpdatedTuesday, March 24, 2009 2:02:53 AM PDT
OpenedFriday, January 9, 2009 7:29:20 AM PST
StatusClosed
ProductDesign Standard 4.0
Support contract Adobe Support Program
SubjectPS CS4 cannot see brush tool
Notes & responsesNotes to CustomerTuesday, March 24, 2009 2:01:36 AM PDT
Dear Mr Graziani,

As advised previously this is an issue with a 3rd party software, you
will need to speak to Watcom directly as to when they are releasing new
drivers

As per your email you have installed this on a new system and it works
fine without the Watcom tablet

Warm Regards

Ifty

Adobe Technical Support
Notes from CustomerMonday, March 23, 2009 8:11:45 AM PDT

Hello Ifty,

Don't you think it's a bit outrageous for you to ask me to change graphics card?

If it was some obscure made, then I could even be forthcoming & give it a go. But this is Nvidia we are talking about, a market lead
er!!!

Have the Adobe team overlooked this & created a software that is not compatible with Nvidia cards?

I wanted to answer the above question myself, so I proceeded & intalled PS CS4 on another PC using an Nvidia 9400, surprise surprise
, the brush tool works fine here...

The issue is obviously between PS CS4 the wacom Cintiq.

Now, instead of trying to blame everybody else other than yourselves, why don't you guys take responsibility for your own software &
provide me with a viable solution?

Thanks,

Matt.
Notes to CustomerThursday, March 19, 2009 1:59:24 AM PDT

Dear Mr Graziani,

As per our previous email this is a third party component issue and not
photoshop related issue

We would advise seeking a refund on your graphics card and purchasing a
NON NVIDIA card

Warm Regards

Ifty

Adobe Technical Support
Notes from CustomerThursday, March 19, 2009 12:54:49 AM PDT
OK, so could you explain why does PS CS3 work fine on the cintiq?
Notes to CustomerFriday, March 13, 2009 3:44:41 AM PDT

Dear Mr. Graziani,

Thank you for your update, this issue is caused by the NVIDIA drivers
and not the Photoshop software. We would advise seeking a refund for
your graphics card and buy another non NVIDIA card which does not suffer
from the issue.

Yours sincerely,
Adobe Technical Support
Notes from CustomerFriday, March 6, 2009 6:51:31 AM PST

Hello Tim,

As suggested by you, I updated both the graphics card drives (Version: 182.08 - Release Date: 03.03.2009) & the Cintiq 12WX drivers
(Driver 6.1.0-6 (RC) for USB Tablets on Windows Vista & XP (32 & 64 bit) Release Date: 12/15/08).

As you can see by the attached, matters are even worse now. Before I had troubles seing the brush cursor in CS4, now it doesn't even
display the image anymore!

Now if you compare it to the same image displayed on the cintiq but in Photoshop CS3 (bottom image on the attached) you will realise
that the issue is not the graphic card or the wacom cintiq, the issue is PS CS4!

Knowing that Adobe is a reputable company, I am confident that (seen the attached evidence) you guys will be more than happy to eith
er offer some kind of refund or a heavily discounted price on the next version of Adobe Photoshop.

Thanks,

D M Graziani
Notes to CustomerFriday, February 13, 2009 1:20:43 AM PST

Dear Mr. Graziani,

We can confirm that this is a known issue with the Nvidea card. Nvidia
needs to fix this and they are currently working on it. Please keep a
keen eye on Nvidea's website as they should be releasing new drivers for
the card sometime soon. Please contact them if you require further info
on this. We will let you know if we hear something first.

Yours sincerely,
Tim Wilson
Adobe Technical Support
Notes from CustomerWednesday, February 4, 2009 2:23:58 AM PST

Hello Ifty,

I tried all that, but it's still not working. Any other ideas?

Thanks,

Matt.
Notes to CustomerThursday, January 29, 2009 2:24:02 AM PST

Dear Mr Graziani,

Further to your email I have found a possible solution to this,

There is known issue with the Nvidia Graphics card on Creative Suite
Product

If you could go to our website and type the following address
http://www.adobe.com/go/kb407708

There are 2 solutions available on this document

Solution 1: Update your video card driver.
Download the most recent version of the display driver from your display
card manufacturer's website. Follow the directions on how to update your
video card from the display card manufacturer or operating system's
website.

Note: If updating your driver does not solve the problem, then regularly
check for new drivers.

Solution 2: Disable GPU support
Close all image windows.
Deselect Enable OpenGL Drawing in Photoshop > Edit > Preferences >
Performance (Windows).
Reopen your images.

I believe this will resolve the problem for you

If I can be any further assistance please do not hesitate to contact me

Warm Regards
Ifty

Notes from CustomerWednesday, January 21, 2009 8:59:41 AM PST

Thanks Ifty,

I tried the steps you suggested to no avail. Please provide me with a patch to fix this or replacement software as CS3 works fine it
's only PS CS4 that does it. Hence, I believe it's the software.

Thanks,

DG
Notes to CustomerMonday, January 19, 2009 7:33:59 AM PST

Dear Mr Graziani,

Many thanks for calling adobe Technical Support REF to an issue you
encountered with Photoshop CS4 Brush tool

I have found the problem causing this and possible solutions please see
below

NVidia's multiple monitor software (NView) has caused many problems in
the past.
Could you switch that software off and let the OS manage the dual
monitors and try again? Also, just to make sure, have the Cintiq
tablet/monitor as the lone monitor by disconnecting the other monitor to
see if that solves it. I doubt that the issue is due to the Cintiq
specifically - it may have to do with the screen's resolution but it
would happen with any 13" monitor, not just the Cintiq.

If I can be any further assistance please do not hesitate to contact
Adobe Technical Support

Warm Regards
Ifty

Adobe Technical Support

Notes from CustomerFriday, January 9, 2009 7:42:40 AM PST
issue restarted as soon as I re-started PS
AttachmentsCS4---cintiq-12.jpg (view)

I see the language barrier. i'm sure he's saying a tech fixed his problem. i'm sure he did, but many people don't need a tech to install drivers, although they can.

just to be clear, it's not a hardware issue, it's a driver problem.

I can hear the sound of hundreds of people removing their motherboard out of the case.

no need i heard from the computer technician
u bring the desktop down to fix the problem if u have destop
if u are using laptop remember to bring the laptop and adaptor down to the computer technician to fix the problem
sorry for the problem i say

>I really didn't follow what "cjmah" was trying to say.

good. especially the parts about taking your system apart and bringing the motherboard to a technician! :)

my best advice would be: "Don't Do That."... XD

Dave:

Yea, I'll just have to wait until a newer driver is released. I'm already pushing the Nvidia envelope now. So its a game of writing to Nvidia and play wait-and-see as new drivers are released.

I really didn't follow what "cjmah" was trying to say...

You know using an external monitor on a laptop environment is a different breed of cat versus straight laptop displays or even multiple monitors on a desktop. We just wait to see what cards we're dealt.

yes need to upgrade driver. this is a driver issue.

+ bring the motherboard down to the computer technician