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_Tony_Tx_
Participant
October 15, 2008
Question

CS4 bug: brush cursor display is incomplete

  • October 15, 2008
  • 209 replies
  • 27336 views
Just installed CS4 under WinXP, 4G RAM.

I've set my brush cursors to show full size. The cursor displays correctly for brush sizes up to about 150 px. Beyond 150 px, the circle representing the brush size gets truncated: at 170 px, it's down to a half-circle, at 200 px it's down to one-third of a circle, and at 300 px all that remains is a small curved line segment.
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    209 replies

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    A
    Anonymous
    March 19, 2009
    no need to upgrade driver
    A
    Anonymous
    March 19, 2009
    u r going to ask computer technician for help
    gone case for u about the cursor thing
    but ask the computer technician to download the ndivia for you
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    _Ron_Dodson_
    Participating Frequently
    March 19, 2009
    Sean:

    FYI, I'm sure this is a driver issue, since it has happened in the past when I upgraded drivers. It's just frustrating since I thought I had the "final solution." I have now gone to Nvidia 181.22 (a CUDA driver) that seems quite stable but apparently doesn't have the cursor fix incorporated (for an external monitor). Cursor still works on the parent laptop monitor.
    RacerX2oo3
    RacerX2oo3
    Participant
    March 18, 2009
    Ron,

    I'll take a look at the issue you mentioned with the fonts. I'm not sure what could be causing an issue like that with installed fonts.

    Sean
    _
    _F_Sansom_
    Participating Frequently
    March 15, 2009
    I think there is a problem with the 182.08 driver. I got a reply from Nvidia support when I reported my cursor fixed but new OpenGL problems and the response was:

    "Sorry to hear about the new problem with the updated driver. It looks like our engineers inadvertently broke something in the process as they were fixing a related issues. There is a newer beta driver posted at a 3rd party site that you may want to try. I suspect this driver was leaked to them awhile back from an unknown source.

    http://downloads.guru3d.com/GeForce-ForceWare-185.20-XP-32-bit-download-2154.html

    If this driver produce the same behavior, we may have to waiting a bit for the next driver update"

    I chose not to try out the untested 185.20 driver (instead I've gone back to v182.06 with the cursor probs) as I looked at a user forum on it (which is linked to on the above download page) and others (tho not all) were experiencing some problems with it (game related, but 3D probs).

    I personally will wait instead till Nvidia officially release it in the hopes that it will be better. But someone else may care to give it a go.
    _
    _Ron_Dodson_
    Participating Frequently
    March 15, 2009
    Maybe I can get some advice. When I install Windows XP (or Quadro) 182.08 driver, the cursor problem is eliminated. However, I noticed that I also lost several key fonts (Minon Pro and Myriad Pro are the most important). The fonts are still there, but cannot be used. Further, I cannot load these or other fonts from the CS4 "Goodies" file. I remove the old files and when I try to install the replacement files, I get a message saying the fonts may be corrupt. This is not true since when I go back to using 179.48 driver, the fonts are fine and I am able to add fonts from the "suspect" CS4 disk.

    It could be that in order to use the 182.08 driver, I must use a modded driver since I'm trying to install on a Dell XPS M1730 laptop (with a Dell 24" external monitor).

    Any suggestions?
    _
    _Ron_Dodson_
    Participating Frequently
    March 11, 2009
    Chris:

    Sorry to report that I had to return to Nvidia 179.48 driver because the 182.08 (Quadro version) was unstable in my 1730 laptop. Those of us without a complete solution should have some hope however, that as newer drivers are developed for our computers (including mobile versions), we should have the problem resolved. Indeed Chris, the solution is squarely in the hands of GPU manufacturers.
    Chris Cox
    Chris Cox
    Legend
    March 11, 2009
    Ron - Glad to hear that you got it working, and sorry that it took so long to get working drivers.
    A
    Anonymous
    April 12, 2009

    Sorry to keep this going but I've just upgraded to CS4 and am suffering from the fragmented cursor bug in spite of having the latest NVIDIA driver. It might be nice but I really couldn't care less about graphics hardware acceleration and would happily turn it off if that would make my cursors in CS4 display properly. But in my Edit>Preferences>Performance window the "Enable OpenGL Drawing" setting is already unchecked and greyed out and the message "No GPU options available with Photoshop Standard" is displayed. In the Description panel the message "Graphics hardware acceleration is unavailable. You will need to upgrade your video driver and possibly your video card" is displayed.

    I've upgraded to the latest video driver with no result. Is my NVIDIA GeForce 8500GT, with driver 182.50 released just 10 days ago, really so out of date that I have to change the card?

    To me a computer and its programs are a means to an end and I am happy to leave how it gets there to the manufacturers. Photoshop is not a cheap product and surely the least Adobe could do is to make sure it works with the hardware it is likely to be used on. They obviously know about this issue so why release the product before the issue has been resolved? From my perspective I've just shelled out good money for something that doesn't work properly and whether it's Adobe's fault or NVIDIA's fault is of no concern to me. Between them it should have been sorted before now.  If I buy a new car I don't expect to have to rebuild the road before I can use it!

    I have reported the matter to NVIDIA but wanted to express my frustration here in the hope that someone at Adobe might take note.

    OK, rant over and if I've missed something obvious will someone please advise me. If my lack of knowledge is the cause of the problem then I will happily retract all nasty comments, and even nastier thoughts, about hardware and software developers.

    Roger

    XP Pro SP3, NVIDIA FeForce 8500GT driver 182.50, CS4

    A
    Anonymous
    April 12, 2009

    Could be a lot of things:

    1. Did you apply the CS4 update?

    2. Check motherboard for bios update?

    3. There is a C++ runtime update for 2008

    4. Try older drivers?

    5. I know it is opengl but there is a directx update. Can't hurt to update.

    Here is a link to driver sweeper. Follow the instructions.

    http://www.phyxion.net/

    _
    _Ron_Dodson_
    Participating Frequently
    March 11, 2009
    Chris:

    I pleased to report that I now have complete cursor functionality on my Dell 24" external monitor attached to my XPS M1730. Full functionality was restored following an update to the Nvidia 182.08 driver (via LaptopVideo2Go.com). And I must now agree with you Chris, that the solution is to have the patience to try new drivers every day, week and month until Nvidia slides in a driver that may work on one's machine.

    Unless I read that a number of contributors to this thread used the driver on non-Quatro machines, I would have by-passed this driver (and as Chris said, the "solution"). So thanks to all who contributed.
    M
    Mark Clarkson
    Known Participant
    March 10, 2009
    Hi, Chris.

    As I said in my previous message, I have updated to the very latest drivers *and* the very latest video card.

    And I have contacted NVidia.

    Just posting updates as things go along.
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