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_Tony_Tx_
Participant
October 15, 2008
Question

CS4 bug: brush cursor display is incomplete

  • October 15, 2008
  • 209 replies
  • 27333 views
Just installed CS4 under WinXP, 4G RAM.

I've set my brush cursors to show full size. The cursor displays correctly for brush sizes up to about 150 px. Beyond 150 px, the circle representing the brush size gets truncated: at 170 px, it's down to a half-circle, at 200 px it's down to one-third of a circle, and at 300 px all that remains is a small curved line segment.
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    209 replies

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    _Oliver_H_Sparrow_
    Participant
    November 17, 2008
    I have exactly the same issue with CS4. Drivers are up to date, but cursors on brushes, eraser, dodging and blurring all either go to a partial segment - eg a 45-60 degree arc - or freeze and refuse to resize or show themselves. Particularly irritating when resizing a brush, where Esc sometimes cures a freeze, but usually you have to reselect the tool.
    D
    dwterry
    Known Participant
    November 17, 2008
    > So I can't really use PS at all right now.

    Kinda sad when lack of video card "acceleration" prevents you from using a photo editor. In any case, the older video card registry "hack" worked for me. I'm up and running with CS4 and quite happy with it now.
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    _Paul_Budzik_
    Participating Frequently
    November 17, 2008
    Mark,

    Are you saying that the problem was there during beta? Was it ever fixed then?

    Paul
    M
    Mark Clarkson
    Known Participant
    November 17, 2008
    I am having the same problem with the cursor, and had for about the last half of the beta cycle. I am running an NVIDIA Quadro FX 3540 with the very latest drivers (Oct 11, 2008).

    In addition, I cannot enable OpenGL as this card is apparently 'not supported'. I haven't yet tried the dangerous "older video card" registry hack; my card isn't really that old and I've been nervous about trying it.

    AND ... I have the (apparently common) problem of the install failing when installing the English Language Pack part of PS 32-bit, so I cannot use that program (and my old filters) either. My only option seems to be to uninstall and re-install the *entire* web pro pack, as I have no option to uninstall and re-install 32-bit PS.

    So I can't really use PS at all right now. :(
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    _F_Sansom_
    Participating Frequently
    November 17, 2008
    If you want to contact Nvidia, go to this page: http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/std_alp.php

    Click on the Ask A Question tab then click on Continue at the bottom of the page.
    V
    Vicace
    Participant
    November 16, 2008
    I to have this CURSOR BUG, what a pain. Nvidia 7950GX2. I have tried up dating (178.24) and end up with artifacts on the screen. You cannot manage without a cursor size, so have resorted to my old copy of CS3 and wind the computer back to a previous date. Adobe take note what a shame for users like me to not be able to use the new stuff.
    Why not work with Nvidia and sort the problem out??? I have been unable to complain to them, as their site is not user friendly, and I think it would be easier to contact the Mars probe. PLEASE HELP. Vic
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    _Jan_Skacelik_
    Participant
    November 16, 2008
    Hello,
    so this is really bad, I have installed my CS4 yesterday and discovered the brush cursor problem - ok I have installed newest driver for my ASUS 8800 GTS and - yeah, cursor is OK- BUT --> all of my OTF fonts stoped working - this is another problem that I have googled earlier - not only my problem. I must use older drivers or my OTF fonts not work. So - What now?

    Sorry but after all those serious problems, why ADOBE not try to cooperate with Nvidia when they are making their new software, or just chek it before release?
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    _Ron_Dodson_
    Participating Frequently
    November 16, 2008
    I'm up to a 180.44 on 8800M GTX with no resolution to problem. Nvidia gave me the same "no known issue."

    Dell laptop users are hurting here because, we must rely on 3rd party driver modders to get the "latest drivers." Since Nvidia won't release mobile versions directly for Dell machines, we must rely on Dell. The last Dell driver for the M1730 laptop with an 8800M GTX SLI was in February. The 8700M SLI driver is over a year old now.

    So, I if Adobe can't help us, as F Sansom suggested, we may be waiting for the 12th of Never to get this reslolved.
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    _F_Sansom_
    Participating Frequently
    November 15, 2008
    hmmm... I contacted Nvidia about this problem and they said "...there is no such known issue with the Adobe Photoshop CS4 and with the updated driver release".

    This doesn't fill me with confidence that this issue will be fixed.
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    _F_Sansom_
    Participating Frequently
    November 14, 2008
    Just wanted to add that I'm having the incomplete cursor problem too, on my second (Cintiq) and third monitor only. The primary monitor works fine, but since I paint on my Cintiq it sucks. I'm on XP. Changing the Cintiq to primary via the display function doesn't help. Lowering the Hardware Acceleration does work, but I don't want to do that just for PS CS4!

    I have a Nvidia GeForce 9600 GT and had the up-to-date driver version 178.24, which didn't help. So updated to the beta 180.43(dated 23/10/08) which still doesn't help.

    Anyway I'll report it to Nvidia, so I hope they do a fix on the beta but I'm not holding my breath.
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