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Participant
October 15, 2008
Question

CS4 bug: brush cursor display is incomplete

  • October 15, 2008
  • 209 replies
  • 27334 views
Just installed CS4 under WinXP, 4G RAM.

I've set my brush cursors to show full size. The cursor displays correctly for brush sizes up to about 150 px. Beyond 150 px, the circle representing the brush size gets truncated: at 170 px, it's down to a half-circle, at 200 px it's down to one-third of a circle, and at 300 px all that remains is a small curved line segment.
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    209 replies

    Participating Frequently
    November 13, 2008
    To all who have had/have problems with incomplete cursor, I'm yet another joining the ranks. I have a Dell M1730 laptop with Nvidia 8800GTX GPU SLI, 4 GB ram, 2 x 200 GB storage in Raid ) configuration. I have tried all Nvidia drivers from 169.04 through 180.43. My base driver is 178.24 (recent). I also have a 24" LG monitor connected via dual link DVI-D cable running on idenpendent configuration (when forces SLI to be disabled). Both laptop and external monitor are running at 1920 x 1200 resolution.

    I have run all programs on CS4 Designer Premium and they all work great. No problema with the cursor at all sizes. All GPU related goodies appear to work fine.

    However, when I switch the screen to the LG 2452T screen (using the laptop to hold the pallets, I have a problem with the incomplete cursor. Yet all other GPU-related functions work every bit as well as when I use the laptop screen (with pallets on the LG 2452T).

    Hopefully, when Nvidia releases their final version of their Big Bang II drivers (expected around the 17th of November), we may have a solution. These drivers are expected to run dual monitors on SLI. Until then, I use Photoshop CS4 on the laptop and drag the pallets over to the 24" monitor. This will work until either the driver issue is fixed or I go blind.

    Almost forgot. I also use a Wacom Intuos 3 with no problems.
    Participant
    November 9, 2008
    Seen that both nvidia and my laptop manufacturer didn't release an updated version for my graphic card (8600M GT), solving this issue was really hard but seems like i found the way thanks to this website http://www.laptopvideo2go.com/
    It has all the specific drivers for all laptop graphic cards, just look in the list of the cards supported for each driver version.
    Hope this can help,
    cheers
    Participant
    November 6, 2008
    update.. i installed not the performance drivers, but the standard video card drivers for the Quadro NVS 290 (178.26_quadro_winxp2k_english_whql.exe) and it works fine now!

    Edit: I was premature in posting.. the cursor is there, but now i have an error that my video drivers are not up to date, and the GPU enhancements have been turned off. When i use the brush tool, it moves at about .5 frame a second! Help Please?
    Participant
    November 6, 2008
    I have updated my video drivers to version 178.24 and am running on the NVIDIA GeForce 7600 GS, still having the brush cursor problem.
    Chris Cox
    Legend
    November 6, 2008
    The cursor bug is in the video card driver - updating it usually works, if not you need to contact NVida so they can update the driver for your model.
    Known Participant
    November 5, 2008
    The most often heard reply in this forum is to update your video driver.

    If you have as much trouble as I did (seems my laptop's video is not supported - even by nVidia!), then email me and I'll put you in touch with the person that gave me the registry setting that fixed the cursor for me. (I don't want to post it publicly because they probably want more control over the issue, but I can at least put you in touch with him)

    My email: david @ dterryphotography.com
    Participant
    November 5, 2008
    I'm having the same trouble.. Running on an NVIDIA Quadro NVS 290. Seems like the problem is only on NVIDIA cards. Has anyone had any luck getting this problem fixed? I hope it gets fixed ASAP, because right now my CS4 is basically unusable... a brush tool without a cursor is worthless.

    I tried changing the hardware acceleration options in the Advanced display options dialog, and it only makes the brush even more unusable; although it does fix the cursor, it ends up leaving a white box around the cursor that stays white even when I let go of the cursor.

    Seems like a problem as big as this would have come up in beta testing..
    Known Participant
    November 5, 2008
    Uh... okay.

    Well, CS4 was a total pain in the butt until yesteday. With the registry settings in place I'm now able to use CS4.

    Still no word on when (if ever) a new update for my video card might be available. Laptop video apparently is a bastard child.
    Chris Cox
    Legend
    November 5, 2008
    David - no, the registry setting does not solve the cursor problem. It is a temporary patch for some people with some drivers - and it is risky because it tells Photoshop to use features even if your video card says it does not support all the necessary features. That means that the driver may crash or show other artifacts when using that registry key.

    The video card driver still needs to fix the bug causing the cursor problems.
    Known Participant
    November 4, 2008
    UPDATE!

    Adobe has a registry setting that will enable Old GPUs that, when applied, solves the cursor problem completely.

    I'm very happy about this. Thanks! :)

    (now I just wish I hadn't updated my video driver because it's not working as well as it used to)