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jplaaza
jplaaza
Participant
October 3, 2017
Question

cs5 camera raw update problem for 5D Mark iii

  • October 3, 2017
  • 2 replies
  • 4105 views

Years ago I purchased CS5 on an older mac computer and downloaded it.  Ive been shooting with a 5D Mark ii and just recently I bought the latest Mac and need to edit photos taken with a 5D Mark iii.   I downloaded the camera raw update for this model of camera but when I go to do the upadate in photoshop it get an error message saying it could not do the update.  I'm not sure what to do. 

Any advice? Please help!  Is there any way to talk to support on the phone??

Thank you in advance!

JP

    This topic has been closed for replies.

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    October 4, 2017

    Update to camera raw 6.7 and you'll be able to open the Canon 5D Mark iii  cr2 files in photoshop cs5.

    Adobe - Photoshop : For Macintosh : Camera Raw 6.7 Update

    In order to install the 6.7 camera raw update, follow the instructions under Creative Suite 5.5, 5, and 4

    on the following page.

    Installing Creative Suite on macOS 10.12 (Sierra)

    jplaaza
    jplaazaAuthor
    Participant
    October 4, 2017

    Hi Jeff,

    I did you what you said and this is the message I got

    “AdobePatchInstaller” can’t be opened. You should eject the disk image.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    October 4, 2017

    You have to follow the directions under Creative Suite 5.5, 5, and 4 and drag the Install exec to the Terminal as it explains in Step 5.

    Installing Creative Suite on macOS 10.12 (Sierra)

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    October 3, 2017

    Hi

    The canon 5D Mk111 needs camera raw 7.1 or later

    Cameras supported by Camera Raw

    However ACR 7.1 needs Photoshop CS6

    Camera Raw plug-in and Adobe application compatibility

    Photoshop CS6 is no longer for sale so you have two choices.

    1. Upgrade to Photoshop CC - which is by subscription

    or

    2. Download the free DNG convertor. Convert your Raw files to DNG and open those in your old version of camera raw. You can download the DNG convertor here

    Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC

    Dave

      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      October 4, 2017

      The canon 5D Mk111 needs camera raw 7.1 or later

      Cameras supported by Camera Raw

      That's true for full camera support. However, Camera Raw 6.7 came with initial support for the 5D Mark III.

      Adobe Camera Raw 6.7 and DNG Convertor 6.7 Now Available on Adobe.com

      So, if the OP updates to ACR 6.7 in CS5, Raw files from the 5D Mark III can be opened and edited.

      In their wisdom, Adobe has chosen only to show the ACR versions in the supported cameras table which offer full Raw support (e.g. in this case, only 7.1).

      This is misleading.

      It leads to people being unaware that lower versions of ACR (in this case 6.7) - and therefore their version of Photoshop (in this case CS5) - can, in fact, open those 5D Mark III Raw files.

      I have pressed the case with Adobe for including both versions of ACR in the supported cameras table (e.g. "6.7, 7.1")

      jplaaza
      jplaazaAuthor
      Participant
      October 4, 2017

      Hi John,

      Thank you for your help!  This is good to hear.  I tried downloading the update but this is the message I got (I'm also operating on MAC OS Sierra. I don't know if that makes a difference or not)

      “AdobePatchInstaller” can’t be opened. You should eject the disk image.

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