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juz8099
Participant
November 22, 2024
Answered

CS5 de-activation

  • November 22, 2024
  • 1 reply
  • 1039 views

I'm installing CS5 on my new pc and got error, activation limit. PS is already activated on 2 other devices. Those pc's are long gone, formatted and sold.

I'm looking for advice on support, they point me to forum. I read forum, they point you to support. I'm being balled around. Support says 

"I would like to inform you that we don't manage activations as well as deactivations of the perpetual Licenses from our end. Being an owner of your perpetual licenses you only can manage deactivations and activations from your end"

How the heck am I supposed to de-activate them my self? I dont have access to those pc's anymore. Support don't have ability to deactivate my old product? I'm not buying that. They're saying no-can-do and are trying to sell me their new subsriptions too on the same breath. Every time on chat.

Am I screwed now and forced to buy new photoshop? (certainly not any kind of subs.based software!) Is this how support is treating their customers nowadays?

    Correct answer D Fosse

    Adobe will no longer reset activation counts. This means that if you can't deactivate on the old machines yourself, there's nothing you can do, and the license is for all intents and purposes expired.

     

    Sorry, not my decision, this is just how it is now.

     

    (To be fair, this is fifteen year old software. I don't think I have anything fifteen years old that still works).

    1 reply

    D Fosse
    Community Expert
    D FosseCommunity ExpertCorrect answer
    Community Expert
    November 22, 2024

    Adobe will no longer reset activation counts. This means that if you can't deactivate on the old machines yourself, there's nothing you can do, and the license is for all intents and purposes expired.

     

    Sorry, not my decision, this is just how it is now.

     

    (To be fair, this is fifteen year old software. I don't think I have anything fifteen years old that still works).

    J
    juz8099Author
    Participant
    November 23, 2024
    (To be fair, this is fifteen year old software. I don't think I have anything fifteen years old that still works).


    By @D Fosse

     

    So what? It's perfectly good version and nothing wrong with it. See, this is what's wrong with software/game/any modern tech industry. If it's more than few years old, trash it and stop support, force people buy new stuff. Most ridiculous and obvious scam is that everything is turning into subscription based. Software and games should Not be like that! Its like having music CD on my shelf and paying rent for it every month. Sounds reasonable? Most shameless and obvious cash-grab scam there is. I'd rather install my good ol Photoshop 7.  Only reason I upgraded to cs5 was that I wanted to have content-fill tool. I guess It's time to go back.... Until I find something that's not made by adobe... I'm done.

    Thank you for answer.

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      November 23, 2024

      @juz8099 there's plenty of free/paid for Photoshop alternatives out there, just do a Google search

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