Answered
CS6 physical copy key issue.
I installed again my own physical copy of CS6 Design and Web Premium and I can't use my key, because apparently it's used on two different computers. Please, help. 😞
Nancy OSheaCorrect answer
Community Expert
October 17, 2025
Did you deactivate Creative Suite from your previously installed devices first?
That's critically important because your individual license has a strict 2 time activation limit. Remote deactivation of Creative Suite is not possible.
- https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
- https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html
If the old devices are dead or no longer in your possession, you're stuck. You won't be allowed to activate CS6 on another device. Adobe can't reset an activation count for you.
MODERN OPTIONS:
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Photoshop Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html
Creative Cloud Annual Photography plan. Includes the following:
- Photoshop CC and Photoshop on iPad
- Camera Raw
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
https://www.adobe.com/creativecloud/photography.html
Nancy O'Shea— Product User & Community Expert
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