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Participant
February 28, 2025
Beantwortet

Deactivate Photoshop when Computer is not accessable

  • February 28, 2025
  • 1 Antwort
  • 340 Ansichten

Hello!
I have a student license for Photoshop from 2013 and I used the programm on 2 computers.
One is broken and I want to move Photoshop to my new one. I deinstalled PS on the old one without knowing I had to deactivate it first. Now I don't have a chance to deactivate it.
I tried to re-install PS on the original old computer, but the programm doesn't recognice the computer and thinks it's another one. So I'm facing the same problem still.
Adobe support couldn't help me, because the license isn't connected to an account.

How can I deactivate Photoshop on my old PC and use the serialnummer again?

Any help with this is highly appreciated!!

My best,
Anna

 

Beste Antwort von Ged_Traynor

@anna_8888 without been able to deactivate it, you're out of luck, Adobe have stopped resetting activation counts

1 Antwort

Ged_Traynor
Community Expert
Community Expert
February 28, 2025

@anna_8888 without been able to deactivate it, you're out of luck, Adobe have stopped resetting activation counts

Participant
February 28, 2025

That's sad to hear, but thank for the answer!