Deleting a license for CS5 on a dead harddrive/PC

Forum|Forum|1 year ago
March 26, 2025
2 replies
319 views

I have a Pshop subscription. However, my Pshop goes back to CS 5. I still have the 2 computer license software. However, my Hard drive/computer died and I can not find the list of computers when I log in that Photoshop account. Who do I contact or where are the computers listed for that software. I use that software on my weak laptop for on the "go". The software says both lincense are "used" [Personal data removed by moderator]

Windows

Peru Bob

Community Expert

@Semaphoric

That only works for Creative Cloud apps, not Creative Suite apps.

If you can't deactivate from the computer, then unfortunately, you can't deactivate.

Semaphoric

Community Expert

@Peru Bob

That makes sense. I'd always thought activations were by app, not global for a device.

Semaphoric

Community Expert

If you are logged into your Adobe account, go to Manage Account. In the top menu, there is an item Plans and Payment > Activated Devices, which gives an option to deactivate that device. I did this on a recently retired computer.

It's doubtful I will install CS6 on my new computer, so I can't be certain it worked, but my old one doesn't show on the list of Activated Devices anymore.

D

d ec28077582Author

Participant

Thank you... Thank you.. Thank you.. I appreciate your time and information

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