"Direct X 11.0 available; feature level 12.0 required"

Forum|Forum|3 years ago
May 24, 2023
13 replies
223002 views

I am using the latest version of Photoshop beta on my computer. Every time I open the programme, I get the warning "feature level 11.0 available; feature level 12.0 required". All updates of my graphics card and computer are complete. I still can't understand why I'm getting this warning. I would like you to help.

{Edited the thread by the moderator}

Windows

Correct answer D Fosse

Your GPU does not support DirectX version 12, which is the current requirement. It only supports DirectX 11.

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R

rieleyjc

Participating Frequently

I was warned that I had an incompatible GPU and that one with DirectX 12 was required so I got one but now I still get the warning but this time it says that it only has 11 levels and that 12 are required. I do not recall seeing anything about 12 levels before I got the new GPU which leaves me somewhat irritated to say the least.

Is this business of having to update our hardware in order to run Photoshop going to continue? I am sure that as many of us are not going to use the full capabilities of PS perhaps some explanation of what will be the limitations imposed by our hardware can be given.

jane-e

Community Expert

Is this business of having to update our hardware in order to run Photoshop going to continue?
By @rieleyjc

Most likely — at least it has for the 34 years that I've been in this business. If it hadn't, we'd all be stuck with computers that run off two floppy disk drives. 😊

Jane

R

rieleyjc

Participating Frequently

Touche! ( where is a grave accent when you need one?)

I am used to updating my computer when it becomes obsolete, not spending several hundred pounds just to run one application.

#Anthony_jones

Adobe Employee

Hi Bakr Abd El Raouf,

Most likely, your graphics does not support DirectX 11 or 12.

Click your Start Button, then just type dxdiag and press Enter.
On the resulting DirectX utility choose the Display Tab.
Look at the top right panel on that tab, there you will find what version(s) of DirectX your graphics card supports.

If that does not indicate DirectX 11 or 12, then you will not be able to update that version

Anthony Jones | Technical Consultant | Adobe Systems |