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strajinsky
Participant
Apr 2, 2026 1:30 PM UTC
Question

Добрый день. У меня не работает генеративная подписка в фотошопе. У меня оплаченный тарифный план на 20 гигабайт. Задолженностей нет.

Версия фотошопа 27.5. Creative cloude обновлен. Драйвера обновлены. Брандмауэр выключен. Ничего не помогает.

      2 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Apr 2, 2026 8:32 PM UTC

      Do you have enough credits?

      See Generative AI Credits Explained:

      https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html#monthly-generative-credits

      Your number of monthly credits varies by which plan you have, Standard or Premium.

       

      Hope that helps.

       

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      Nancy O'Shea— Product User & Community Expert
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      Apr 2, 2026 5:29 PM UTC

      Wrong forum. You should post in the Photoshop forum.

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      Jill C., Forum Volunteer
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