Skip to main content
Inspiring
December 5, 2025
Answered

Does Generative upscale work ?

  • December 5, 2025
  • 1 reply
  • 390 views

Whenever I try  to upscale something 2k  to 4k  I get orange error message after waiting forever ususually.   I happen to have regular Topaz Gigapixel8 Ai upscaler  and it works just fine  with same images . Results are not very good usually with some weird details  but it works at least.     So whats wrong in Photoshop?   I'd like to use it there.

 

ps . Firefly upscale doesn't work either , showing me same orange error .   

Correct answer creative explorer

@kirkr5689 I have never used 'Topaz Gigapixel8 Ai upscaler' — I totally could have used this for my brother-in-law memorial tribute the other day! Photoshop has maximum output size limits for AI upscaling. Generative Upscale consumes a different amount of credits based on the model and upscaled file output size.  Topaz Gigapixel (25-56 megapixels) = 20 credits. If you're out of credits, that's why you get the error! https://helpx.adobe.com/ca/photoshop/desktop/repair-retouch/clean-restore-images/enhance-image-quality-with-generative-upscale.html

 

Honestly, since you already have Topaz Gigapixel and it works reliably, stick with Topaz for upscaling

1 reply

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
December 16, 2025

@kirkr5689 I have never used 'Topaz Gigapixel8 Ai upscaler' — I totally could have used this for my brother-in-law memorial tribute the other day! Photoshop has maximum output size limits for AI upscaling. Generative Upscale consumes a different amount of credits based on the model and upscaled file output size.  Topaz Gigapixel (25-56 megapixels) = 20 credits. If you're out of credits, that's why you get the error! https://helpx.adobe.com/ca/photoshop/desktop/repair-retouch/clean-restore-images/enhance-image-quality-with-generative-upscale.html

 

Honestly, since you already have Topaz Gigapixel and it works reliably, stick with Topaz for upscaling

m