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Dec 7, 2025 8:00 PM UTC
Answered

Download da 0kb

Quando modifico una foto su Photoshop online e poi provo a scaricarla, mi ritrovo un file da 0 kilobyte. Se provo la modalità download da telefono, la pagina sul telefono rimane in download ma non scarica nulla.
justlearn
justlearnCorrect answer
Community Expert
Dec 16, 2025 5:32 AM UTC

@default47052016w4bny9 try using the desktop app to see if you are having the same issues. When I see a '0' kb file, it tells me that file wasn't saved or it was corrupted; on your mobile device, I would log out of adobe.com; clear any history, cache and cookies (all time) to prevent any old caching issues on your device; Restart your device; and log back into adobe.com and try it again

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1 reply

justlearn
Community Expert
justlearnCommunity ExpertCorrect answer
Community Expert
Dec 16, 2025 5:32 AM UTC

@default47052016w4bny9 try using the desktop app to see if you are having the same issues. When I see a '0' kb file, it tells me that file wasn't saved or it was corrupted; on your mobile device, I would log out of adobe.com; clear any history, cache and cookies (all time) to prevent any old caching issues on your device; Restart your device; and log back into adobe.com and try it again

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