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Rafaelis
Rafaelis
Inspiring
July 20, 2024
Answered

Drag and drop + AI not working Photoshop

  • July 20, 2024
  • 1 reply
  • 1010 views

I don't know what's wrong with Photoshop now, but I can't drag and drop images and I can't use generative fill. 

 

Adobe Photoshop Version: 25.9.1 20240610.r.626 e3aae35 x64
Operating System: Windows 11 64-bit

 

Correct answer Rafaelis
I had to reinstall PS. Fixed it.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 22, 2024

Hey, @Rafaelis. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

 

Has this started to happen since a recent update to Photoshop or the Windows OS?

 

Dragging & dropping can directly be related to a permissions issue. As a basic step, try this:

Go to C Drive > Program Files > Adobe > Photoshop 2024 > Photoshop.exe

Right-click > Run as Administrator

 

Check if that helps & let me know how it goes.

Thanks!

Sameer K

Rafaelis
RafaelisAuthorCorrect answer
Inspiring
July 22, 2024
I had to reinstall PS. Fixed it.
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