"Edit in Photoshop" grayed out

Question

I recently bought a new computer and have installed the Creative Cloud apps on the new device. When I navigate to a folder containing PSB/PSD files, the document icons are blank white pages, as shown in the screenshot. Does this mean there is a porblem? Also, when I right click on a file in Lightroom Classic, "Edit in Photoshop" is grayed out, as shown in the second screenshot. Files do open in Photoshop however, but I would like to be able to open them from Lightroom. Does anyone know what the problem might be? Thanks.

Barton5C39_0-1766621637765.png

Barton5C39_1-1766621859885.png

Sameer K · Accepted Answer

Hey, @Barton5C39. Welcome to the Lightroom Community. I'll help you figure this out.

Does this happen with every image?

Try these steps to set up or recreate the link between Lightroom Classic & Photoshop 2026.

Reset Lightroom Classic following the second (manual) method from this article: https://adobe.ly/4fOPxm4
Uninstall Photoshop & Lightroom Classic, and then reinstall them.
Try launching Photoshop first, then Lightroom Classic & check if it behaves as expected.

Let me know how it goes.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

Nancy OShea · Answer

I recently bought a new computer... When I navigate to a folder containing PSB/PSD files, the document icons are blank
By @Barton5C39

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Windows doesn't support thumbnail previews of native Adobe files. You'll need to get a shell extension for Windows File Explorer like this one from SageThumbs.

https://sagethumbs.com/

Or use Adobe Bridge to manage image files.

https://helpx.adobe.com/bridge/user-guide.html

Hope that helps.