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cathrine.levan
cathrine.levan
Participant
August 21, 2017
Answered

end of file issues with photoshop CC

  • August 21, 2017
  • 3 replies
  • 11879 views

Hi,

 

I don't seem to be able to open photoshop (yes my subscription is up to date). It starts to open then says "Could not initialize because unexpected end of file was encountered. This is not an individual file issue. It's global to photoshop. It won't even start up or create a new blank document.

 

 

What I've tried;

updating the program

uninstalling and reinstalling

 

 

Can anyone please help me? I have some photo work that I can't do until this problem is solved.

 

Cathrine

This topic has been closed for replies.
Correct answer barbara_a7746676

Try resetting preferences. Preferences in Photoshop

3 replies

Y
YnG
Participant
May 17, 2018

After trying every other suggestion this one worked for me:

Photoshop 2018 Memory Issue

It took only 20 seconds

Ciskaline
Ciskaline
Participant
February 20, 2018

Fastest solution for me is to open the file with a program called PAINT and simply hit SAVE. It will then open in Photoshop.

barbara_a7746676
Community Expert
barbara_a7746676Community ExpertCorrect answer
Community Expert
August 21, 2017

Try resetting preferences. Preferences in Photoshop

S
shanew9803286
Participant
December 27, 2017

How do you reset the preferences if you can't open Photoshop? Is there another way?

    barbara_a7746676
    Community Expert
    barbara_a7746676Community Expert
    Community Expert
    December 27, 2017

    Yes, you can manually delete the preferences file.

    First, quit Photoshop!

    Then navigate to:

    MAC

    ~/Users/[Username]/Library/Preferences/Adobe Photoshop CC 2018 Settings

    and delete the Adobe Photoshop CC 2018 Prefs.psp file

    WINDOWS 7

    C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings

    and Delete the Adobe photoshp CCx Prefs.psp and Adobe Photoshp X64 CCx Prefs.sps files

    ----------

    If deleting the prefs.sps file doesn't solve the issue . . .

    When you uninstalled and reinstalled, did you try using the CC Cleaner tool? Using that tool you would still uninstall and reinstall but sometimes the process is more successful with the Cleaner tool.

    Use the Creative Cloud Cleaner Tool to solve installation problems

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