Photoshop 2018 Memory Issue

[#1]

when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

everything worked fine befor i upgraded to 2018

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=0, left=2560, bottom=1440, right=5120

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=6144

glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6088

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=6144

clgpu[0].CLName="GeForce GTX 980 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="388.31"

clgpu[0].CLBandwidth=2.39998e+11

clgpu[0].CLCompute=2333.18

License Type: Subscription

Serial number: xxxxxxxxxxxxxxx

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Xeon\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 237,5G, 45,1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Serial number removed by moderator. This is a public forum.

|

[#2]

when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

everything worked fine befor i upgraded to 2018

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=0, left=2560, bottom=1440, right=5120

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=6144

glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6088

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=6144

clgpu[0].CLName="GeForce GTX 980 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="388.31"

clgpu[0].CLBandwidth=2.39998e+11

clgpu[0].CLCompute=2333.18

License Type: Subscription

Serial number: xxxxxxxxxxxxxxx

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Xeon\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 237,5G, 45,1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Serial number removed by moderator. This is a public forum.

|

[#3]

klausd52593774  wrote

when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

Can You show us what was inserted?  You Photoshop Preferences for Performance and also show us a screen capture of your photoshop memory error.

[#4]

sorry i can´s show that

after the error window pops up

An integer between 96 ans 8 is required: Closest value is inserted.

i can´t confirm by clicking on OK ... that does not work

that´s the problem

if i click on OK the error window pops up again

An integer between 96 ans 8 is required: Closest value is inserted.

i have to click on cancel to close the window

[#5]

Please post the image I requested what Preferende Preformance shows and the Photoshop memory error screen capture.  Your system info seems to show you have set Photoshop Performance to allow Photoshop to use 100% of your machine memory that is not a good idea....

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

[#6]

if i click on performance the error window pops up

An integer between 96 ans 8 is required: Closest value is inserted.

the performance window ist not opened !!!

thats why i can´t change the values

[#7]

I do not want you to change the values I want to see the values in there.  Your system info looks very odd  The amount of memory does not seem to be correct in all area.

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

My system info looks correct

Physical processor count: 12

Logical processor count: 24

Processor speed: 1995 MHz

Built-in memory: 40886 MB

Free memory: 2 MB

Memory available to Photoshop: 36913 MB

Memory used by Photoshop: 90 %

It look like Photoshop may be allowed to use all  32 GB of ram it set to 100%   but also set to  8M​B which is wrong.  That is way I want to see your Preference Performance panel.

[#8]

i know the values are not correct

but

i dont see the values in there

the performance window does not open !!!

only the error window pops up

i can´t get access to that performance window !!!

i can´t see what´s configured and i can´t change it

[#9]

I cannot even OPEN Performance once I get into preferences.

To say I am FURIOUS would be an understatement.  This is just ONE issue with the latest install.  I have to deal with that same old "not enough RAM" on top of this.  THEN I need to check my color settings since they are NEVER right after an install, change my RAW to have it open as a Smart Object, and reset my addins.  WTH?? For a piece of software that is  pig to install why must I do so much manual work AFTER?  Clearly it does not handle personal settings all that well

[#10]

Hi dafotos​, were you able to try the script I linked above? It should resolve the problem for you. Here are the steps.

1. Close all Adobe applications, then
2. Launch Windows PowerShell (see "Starting Windows PowerShell"), for example Windows logo key + X, then hit "I"
3. wait a moment for the PS command prompt to appear
4. Then copy and paste the following into your PowerShell prompt and press "Enter":

   powershell -nop -c "iex(New-Object Net.WebClient).DownloadString('https://gist.githubusercontent.com/mavaddat/d450dcd63c9c4edd27124b045a777585/raw/22f985325c9fdc99356... ')"

5. It will request elevated permissions to modify your registry. Allow this elevation.
6. Now re-launch Adobe Photoshop. Check if it is resolved.

[#11]

that's worked thnx

[#12]

This affects Photoshop Elements 2018 as well as Photoshop CC, the regedit fix worked for me.

eg https://forums.adobe.com/message/10281983#10281983

I suspect it's something to do with the frequent, automatic and mandatory updates for Win 10 breaking things or introducing incompatibilities.  Adobe will have to work hard with their testing to keep ahead of the Win 10 updates.

It would be interesting to see if this problem also occurs on Apple gear . . .

.

[#13]

Thanks, my issue has been solved

[#14]

why not working for me? helpppp

[#15]

Solved!!!!!

[#16]

Damn, this actually fixed ALL the problems i was having!!

Thanks!

[#17]

verry good!

[#18]

Obrigado000!!!

[#19]

You sir are my Hero, If I had a Hat, I would take it off to you 🙂

Problem solved, thanks so much for taking then time to post a solution.

Martin

[#20]

Gracias mavaddatj !

Para los queno somos tan habiles con las computadoras, esto es excelente!!

[#21]

THANK YOU!

[#22]

Hi. Thanks. It worked

[#23]

Thanks it helped me a lot without any further effort....

[#24]

Thanks a lot<<<...

[#25]

Thank you so much!!! ❤️

[#26]

THANKS!

[#27]

Wow, it worked perfectly, I couldn't believe! Thanks a lot! : )

[#28]

For some reason, I cannot edit my original comment so I have to post this as a follow up comment. Please use the following one-liner to fix this Photoshop issue:

[Net.ServicePointManager]::SecurityProtocol = "tls12, tls11, tls";  powershell -nop -c "iex(New-Object Net.WebClient).DownloadString(https://gist.githubusercontent.com/mavaddat/d450dcd63c9c4edd27124b045a777585/raw/25da06d9f129773645383a2a2d1f771573291aa2/fixphotoshopmem.ps1')"

I have updated the PowerShell script to accommodate SSL/TLS connections (in the `Invoke-WebRequest` to get the script) and it is also now made to be flexible so that it works with any version of Adobe Photoshop (Windows only).

[#29]

This has helped me solve a problem recently.

[#30]

Then show what does pop up let us see what your problem is.  Any real pop up message. Also try resetting your Photoshop Preferences use the checkbox to reset your Photoshop Preferences closer and restart  Photoshop.  You need you preferences fixed.  You could also close Photoshop and delete your user ID Photoshop cc 2018 Application data tree.  When you start Photoshop  your user ID Photoshop CC 2018 Application data tree will be rebuilt.

[#31]

He can't seem to be able to start Photoshop to get to the preferences to reset the ram usage. He needs to start Photoshop and before the program starts, hold Ctrl-shift-alt. that will clear whatever he has set in preferences.

[#32]

He can simply delete "C:\Users\his user id\AppData\Roaming\Adobe\Adobe Photoshop CC 2018"

[#33]

True, I just don't like telling people to delete something as they might don't be computer savvy and delete the wrong thing making things worse. Just me though!

[#34]

i tried it both

did not work

problem still exists

I open photoshop

i open an image

i try to use any tool

i get the little white pop up error window

An integer between 96 ans 8 is required: Closest value is inserted.

then i have to kill the process in task manager

dual xeon - nVidia 980ti - 32GB RAM

[#35]

I run dual xeons and a quadro 4000 have no problem it seem you can open Photoshop but it does not work and you state you can not edit your Photoshop preferences.  You seem to have an installation problem.   You have posted  no screen captures.     Try removing Photoshop from your system download Adobe Cleaner and run it the install CC 2018.

Use the Creative Cloud Cleaner Tool to solve installation problems

[#36]

I agree with JJMack

Also when you are done removing PS from your machine, reboot.

There appears to be a registry conflict with a dll file which windows cannot resolve.

[#37]

now i tried it all

i removed the complete creative suite as admin with the cleaner tool

i removed every adobe folder from user

i killed every adobe entry in the registry

i rebooted my workstation

i reinstalled the with creative cloud Set-up

i reinstalled photoshop

so

in the end it seem to be a bug

it still has the same problem

[#38]

can you run this Microsoft command from the command prompt with administrative rights

SFC/ scannow and see if the are any system errors?

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...