Photoshop 2018 Memory Issue

Community Beginner ,
Nov 24, 2017

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when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

everything worked fine befor i upgraded to 2018

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=0, left=2560, bottom=1440, right=5120

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=6144

glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6088

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=6144

clgpu[0].CLName="GeForce GTX 980 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="388.31"

clgpu[0].CLBandwidth=2.39998e+11

clgpu[0].CLCompute=2333.18

License Type: Subscription

Serial number: xxxxxxxxxxxxxxx

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Xeon\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 237,5G, 45,1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Serial number removed by moderator. This is a public forum.

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1 Correct Answer

New Here , Apr 27, 2018
amitk55641637 New Here , Apr 27, 2018
Hi Folks,Please refer to below mentioned link or follow the steps mentioned here.Invalid Numeric Entry - An integer between 96 and 8 is required Issue:When you try to access the photoshop->preferences->performance menu it displays the following error : "Invalid Numeric Entry: an integer between 96 and 8 is required". It will not launch the performance settings tab. Tools such as blur, liquify etc which make use of GPU are also impacted.Operating System:Windows 10 Creators Update and above.Note:U...

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Most Valuable Participant ,
Nov 24, 2017

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klausd52593774  wrote

when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

Can You show us what was inserted?  You Photoshop Preferences for Performance and also show us a screen capture of your photoshop memory error.

Capture.jpg

JJMack

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Community Beginner ,
Nov 24, 2017

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sorry i can´s show that

after the error window pops up

An integer between 96 ans 8 is required: Closest value is inserted.

i can´t confirm by clicking on OK ... that does not work

that´s the problem

if i click on OK the error window pops up again

An integer between 96 ans 8 is required: Closest value is inserted.

i have to click on cancel to close the window

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Most Valuable Participant ,
Nov 24, 2017

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Please post the image I requested what Preferende Preformance shows and the Photoshop memory error screen capture.  Your system info seems to show you have set Photoshop Performance to allow Photoshop to use 100% of your machine memory that is not a good idea....

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

JJMack

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Community Beginner ,
Nov 24, 2017

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if i click on performance the error window pops up

An integer between 96 ans 8 is required: Closest value is inserted.

the performance window ist not opened !!!

thats why i can´t change the values

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Most Valuable Participant ,
Nov 24, 2017

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I do not want you to change the values I want to see the values in there.  Your system info looks very odd  The amount of memory does not seem to be correct in all area.

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

My system info looks correct

Physical processor count: 12

Logical processor count: 24

Processor speed: 1995 MHz

Built-in memory: 40886 MB

Free memory: 2 MB

Memory available to Photoshop: 36913 MB

Memory used by Photoshop: 90 %

It look like Photoshop may be allowed to use all  32 GB of ram it set to 100%   but also set to  8M​B which is wrong.  That is way I want to see your Preference Performance panel.

Capture.jpg

JJMack

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Community Beginner ,
Nov 24, 2017

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i know the values are not correct

but

i dont see the values in there

the performance window does not open !!!

only the error window pops up

i can´t get access to that performance window !!!

i can´t see what´s configured and i can´t change it

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Community Beginner ,
Mar 03, 2018

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I cannot even OPEN Performance once I get into preferences.

To say I am FURIOUS would be an understatement.  This is just ONE issue with the latest install.  I have to deal with that same old "not enough RAM" on top of this.  THEN I need to check my color settings since they are NEVER right after an install, change my RAW to have it open as a Smart Object, and reset my addins.  WTH?? For a piece of software that is  pig to install why must I do so much manual work AFTER?  Clearly it does not handle personal settings all that well

PSError.JPG

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Explorer ,
Mar 11, 2018

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Hi dafotos​, were you able to try the script I linked above? It should resolve the problem for you. Here are the steps.

  1. Close all Adobe applications, then
  2. Launch Windows PowerShell (see "Starting Windows PowerShell"), for example Windows logo key window_key.jpg + X, then hit "I"
  3. wait a moment for the PS command prompt to appear
  4. Then copy and paste the following into your PowerShell prompt and press "Enter":
    powershell -nop -c "iex(New-Object Net.WebClient).DownloadString('https://gist.githubusercontent.com/mavaddat/d450dcd63c9c4edd27124b045a777585/raw/22f985325c9fdc99356... ')"
  5. It will request elevated permissions to modify your registry. Allow this elevation.
  6. Now re-launch Adobe Photoshop. Check if it is resolved.

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New Here ,
Mar 21, 2018

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that's worked thnx

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Community Beginner ,
Mar 30, 2018

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This affects Photoshop Elements 2018 as well as Photoshop CC, the regedit fix worked for me.

eg https://forums.adobe.com/message/10281983#10281983

I suspect it's something to do with the frequent, automatic and mandatory updates for Win 10 breaking things or introducing incompatibilities.  Adobe will have to work hard with their testing to keep ahead of the Win 10 updates.

It would be interesting to see if this problem also occurs on Apple gear . . .

.

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New Here ,
May 06, 2018

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Thanks, my issue has been solved

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New Here ,
May 06, 2018

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why not working for me? helpppp

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New Here ,
May 08, 2018

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Solved!!!!!

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New Here ,
May 09, 2018

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Damn, this actually fixed ALL the problems i was having!!

Thanks!

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New Here ,
May 18, 2018

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verry good!

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New Here ,
May 21, 2018

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Obrigado000!!!

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Community Beginner ,
May 21, 2018

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You sir are my Hero, If I had a Hat, I would take it off to you 🙂

Problem solved, thanks so much for taking then time to post a solution.

Martin

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Community Beginner ,
May 27, 2018

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Gracias mavaddatj !

Para los queno somos tan habiles con las computadoras, esto es excelente!!

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New Here ,
May 28, 2018

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THANK YOU!

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New Here ,
May 31, 2018

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Hi. Thanks. It worked

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New Here ,
Jun 04, 2018

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Thanks it helped me a lot without any further effort....

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New Here ,
Jun 04, 2018

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Thanks a lot<<<...

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Community Beginner ,
Jun 06, 2018

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Thank you so much!!! ❤️

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New Here ,
Jun 15, 2018

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THANKS!

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