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ericka5E7C
Participant
July 29, 2024
Question

eraser tool

  • July 29, 2024
  • 2 replies
  • 212 views

started erasing in straight lines while i was trying to get rid of a dot

This topic has been closed for replies.

2 replies

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
July 30, 2024

Could you please post screenshots taken at View > 100% with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? 

 

Could you rule out issues with the keyboard (a stuck shift-key possibly) by switching in another one for testing? 

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 29, 2024

Hey, @ericka5E7C. Welcome to the Photoshop Community. I'll move this post to discussions for now. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. Are you using any stylus input or just the regular mouse and keyboard?

 

In this case, you can begin by resetting the tool itself. Right-click on the Tool icon in the Toolbar menu and select Reset Tool.

 

SameerK_0-1689016920310.jpeg

 

If this does not help, ensure no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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