Participant

Question

Eraser tool not erasing on iPad [Locked]

Forum|Forum|5 years ago
March 24, 2020
4 replies
8012 views

[Note from moderator: Thread locked. See last post for explanation.]

Hi! I am a baby to photoshop, only downloading it about three days ago on my iPad Pro. At first everything was working perfectly, but now my eraser has stopped working. Instead of erasing, it rather paints and distorts the image, and sometimes does nothing at all.

I've seen many solutions to this when working with PC photoshop but nothing for the iPad, and I am still confused on how it all works. If anyone can help at all that would be greatly appreciated. Thank you!

iPadOS

This topic has been closed for replies.

jane-e

Community Expert

This thread is now locked. The OP asked about the Eraser tool on the iPad. One answer came back about the Eraser tool on Desktop, then another poster asked about the Eraser tool on PDFs (it's only for comments.) Only one comment addressed the Eraser tool on iPad.

Please start a new thread if you have a question about the Eraser tool.

Jane

jane-e

Community Expert

@teearmy wrote:

I am a baby to photoshop, only downloading it about three days ago on my iPad Pro....

...now my eraser has stopped working.

Sorry, I just read your first message that the eraser is not working on your iPad. What are your settings? See my screenshot. Include part of your image where it's not working.

Jane

Ben888888888888888

Participant

Hi Jane – thanks for your message. I’m using a Microsoft Surface Pro 7.. I’ve just tried to find Adobe by doing a search and can’t find the app at all.

I’m guessing that is why it’s opening on the web? Do you need Pro before you can edit a document then? I’m assuming it costs money to get Adobe and Adobe Pro on your computer too? Apologies for the very basic questions am not much of a techie 😉

Sent from Mail<> for Windows

jane-e

Community Expert

Hi Ben,

I don't use a Microsoft Surface Pro, but found this answer on the Microsoft site:

https://answers.microsoft.com/en-us/surface/forum/all/adobe-acrobat-dc-for-surface-pro-x/b5692cf0-892a-4b90-a61c-717620866357

"I’m assuming it costs money to get Adobe and Adobe Pro on your computer too?"

I'm not sure what you mean when you say "Adobe and Adobe Pro"? Adobe is a company that makes a lot of software.

Your first post said you are on an iPad and now you are saying it's a Surface Pro. Can you clarify?

Adobe does have a free 7-day trial of their applications so you can see if it works. Be sure to cancel before the trial is over if you don't want to continue it or if it doesn't work.

Adobe Acrobat DC Pro

https://www.adobe.com/acrobat/complete-pdf-solution.html

Photoshop Photography plan (and All Apps Creative Cloud)

https://www.adobe.com/creativecloud/plans.html

Photoshop for iPad (billing is from Apple not Adobe)

App Store (you already have this)

If you want to use Acrobat to delete or redact the information, you need Acrobat, not the free Reader
If you want to use PS for iPad and the eraser tool still isn't working, see my earlier post.

Jane

Forum volunteer

Ben888888888888888

Participant

Hello - I am a complete novice with all things Adobe.

I have the erase icon but when I click on it it highlights but absolutely nothing happens, the highlight icon works. I have no idea what I am doing wrong please help!

thanks, Ben

Trevor.Dennis

Community Expert

Ben, you are showing us a PDF dovument open in a web browser. Are you trying to edit that PDF in Photoshop?

jane-e

Community Expert

In addition to what Trevor said, the PDF was created by Microsoft so Adobe was never involved. What is your question and which Adobe application are you hoping to use?

Jane

barbara_a7746676

Community Expert

First make sure that you have the right eraser tool selected; there are three of them.

A handy thing to do with any tool that isn't working as you expect it to is to highlight it in the Tools panel. Then right click on the tool icon in the Options bar and choose to reset it.