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Participant
November 4, 2024
Answered

Erro na cobrança automática - cancelar cancelamento rs

  • November 4, 2024
  • 1 reply
  • 164 views

Minha assinatura estava com a renovação desativada portando nao cobrou ontem, na data de expiração do mes de assinatura. Portanto hoje eu estava sem photoshop e preciso usa-lo. Eu tentei então, cancelar minha assinatura na expectativa de compra-la de novo log em seguida mas agora o sistema nao me deixa. Gostaria de reativar a assinatura que acabei de cancelar e solicitar a cobrança na minha cont apar aqui eu possa usar o programa por favor.

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Correct answer Ged_Traynor

@Joana Amora you'll need to contact Adobe support about payment/cancellation issues
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

1 reply

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
November 5, 2024

@Joana Amora you'll need to contact Adobe support about payment/cancellation issues
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare