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brody_8822
November 29, 2025
Answered

Error

  • November 29, 2025
  • 1 reply
  • 48 views
Getting "we couldn't open your document. Please try reloading the page or signing in to another account". We have uninstalled and reinstalled photoshop several times.
    Correct answer justlearnskills

    @brody_8822 have you tried logging out of Creative Cloud desktop and adobe.com; the cleared your history, cache and cookies of your web browser. Restart your computer. And then after the computer is back on, log back to into Creative Cloud desktop and adobe.com and see if that solves the issues. 

    If it still have issues, it likely might be your Peferences. And I would reset the Peferences, and in severe cases, remove the Photoshop Peferences from the computer; and restart Photoshop, as it will create a new set of Peferences

    1 reply

    justlearnskills
    Community Expert
    justlearnskillsCommunity ExpertCorrect answer
    Community Expert
    November 29, 2025

    @brody_8822 have you tried logging out of Creative Cloud desktop and adobe.com; the cleared your history, cache and cookies of your web browser. Restart your computer. And then after the computer is back on, log back to into Creative Cloud desktop and adobe.com and see if that solves the issues. 

    If it still have issues, it likely might be your Peferences. And I would reset the Peferences, and in severe cases, remove the Photoshop Peferences from the computer; and restart Photoshop, as it will create a new set of Peferences

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