Error 18000

Question

HiI use Photoshop/Illustrator/InDesign for work, but one day this message came with error code 18000. Its done the same in InDesign and Photoshop. I have a stable internet access, I can go to Creative Cloud and open the apps from there, but the message is still there. When I uninstall the apps and install them again, it works, but the problems shows again the day after. I've tried uninstalling the whole of Adobe with Creative Clouud and install it again, but the problem is the same. Any ideas how to fix this?

AxelMatt · Accepted Answer

First logout from your creative cloud client, reboot your computer (cold boot) and then login with your Adobe ID again.

If this doesn't help try to reset the CC app by following the steps below:

Bring the CC app in the foreground the press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If this doeswn't help try the steps below:

Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
Browse to the location: [System Drive]:\ProgramData\Adobe
Rename the 'SLStore' folder to 'SLStore_old'
Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
Rename the 'SLCache' folder to 'SLCache_old'
Sign in to the Adobe CC desktop app

You may also try below steps:

Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in "Appdata" hit 'Enter' key.
It will open Appdata folder.
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

If this fails the next step is to try a repair of the CC client. See here: Adobe app installation stuck

If this also doesn't help the nest step is to uninstall/reinstall per linked document above.

You can also check the following socuments. There are a lot of steps to check. Especially take a look into your HOSTS file.

Purchased Creative Cloud apps appear as trial versions

How to resolve connection errors with Creative Suite applications

kglad · Answer

@david3189609363u3

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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