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paulr30727074
paulr30727074
Participant
January 12, 2018
Answered

Error 213:11 A problem has occured with the licensing of this product

  • January 12, 2018
  • 5 replies
  • 37615 views

Hi all,

Running Photoshop CC 2017 on a networked PC with corporate license. I get the error 213:11 "A problem has occurred with licensing of this product", and asking me to restart. Problem continues.

If I log in as local administrator to this PC the problem goes away. If another user (with standard rights, equivalent to those of my standard network profile) logs in to this machine they don't get the licensing error.

It only happens on my standard network profile logging in to this machine.

I have tried deleting my local profile, but on logging back in, the problem remains.

I have tried the fixes suggested on this forum and none of them have worked.

So....I'm pretty stumped. It's clearly something to do with my local profile, perhaps the Windows registry, but who knows? Someone may have an idea, why just one profile generates the error on this PC, and why it happens even after the local profile has been completely deleted.

Would be very grateful for any ideas.

Paul

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Appreciate the efforts Paul, please try the steps below and let us know if it helps:

    Save your work & close Photoshop

    • Open the Run dialog box (Windows key+R)
    • Type in %appdata% and click OK
    • Open the Adobe folder
    • Delete the Adobe PCD folder
    • Delete the SLData folder
    • Launch Photoshop

    5 replies

    A
    amacgregor@ns.sympatico.ca
    Participant
    February 19, 2020

    I do not have the PCD folder; nor do I have the SLData folder.  I have a PDF folder. 

    D
    dan11231
    Participant
    December 23, 2019

    I've used elements11 for years and suddenly get an error 213:11 code.  I tried several fixes including deleting the PCD and SLDfolders also the patch for licensing fix tool, the comand prompt closes quickly, but nothing helps.  This is my home computer and I am the administrator.  Help please.

    D
    danielk60742052
    Participant
    September 6, 2023

    Here is something that helped me: https://www.youtube.com/watch?v=6h90B1VHkDo

      I
      ioannisc96331369
      Participant
      November 28, 2018

      Yes it work's, thank you!

      I
      ioannisc96331369
      Participant
      November 28, 2018

      No It doesn't!!! After you close photoshop and rerun it......SAME ERROR MESSAGE!!!!

      jonathanr31562084
      jonathanr31562084
      Participant
      July 25, 2018

      Hi, Paul.  Jonathan Reiter here...  I tried running my copy as an admin, and I got it to open and I've already been able to alter and save some photo files...  Hope this works for you... Thanks for suggesting this to me, however indirectly...

      Jonathan Reiter

      jr...

        G
        Greg15A9
        Participant
        October 6, 2020

        I was also able to get the program to work after receiving this error by running the app as an administrator.  It would appear that the error is some kind of permission/access problem.

          Sahil.Chawla
          Adobe Employee
          Sahil.Chawla
          Adobe Employee
          January 12, 2018

          Hi Paul,

          As you're getting error code 213, could you please try the steps mentioned on this forum thread & let us know if it helps: 213:19 error code

          Regards,

          Sahil

            paulr30727074
            paulr30727074Author
            Participant
            January 15, 2018

            Hi Sahil,

            I have ensured I have write access to all folders in C:\Program Data\Adobe.

            This appears to be the only recommendation in the above thread that you recommended.

            I'm afraid it makes no difference at all to the problem!

            I am completely stuck with this.

            Best wishes,

            Paul

            Sahil.Chawla
            Adobe Employee
            Sahil.ChawlaCorrect answer
            Adobe Employee
            January 15, 2018

            Appreciate the efforts Paul, please try the steps below and let us know if it helps:

            Save your work & close Photoshop

            • Open the Run dialog box (Windows key+R)
            • Type in %appdata% and click OK
            • Open the Adobe folder
            • Delete the Adobe PCD folder
            • Delete the SLData folder
            • Launch Photoshop
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