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jonc25949749
jonc25949749
Participant
Feb 22, 2024 10:35 PM UTC
Answered

Error code: 14002

When ever I open Photoshop 2024 (very latest version) it crashes giving me Error code: 14002.

Can't find it mentioned anywhere, anyone have any ideas? I've re installed it, but no go.

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helenr58091108Correct answer
Participant
Mar 4, 2025 8:59 PM UTC

I had same problem. I had wrong date and time on my laptop. After changing this, it started to work.

 

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6 replies

helenr58091108Correct answer
Participant
Mar 4, 2025 8:59 PM UTC

I had same problem. I had wrong date and time on my laptop. After changing this, it started to work.

 

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    defaultmz9k7jgvz6gm
    Participant
    Sep 12, 2026 8:31 AM UTC

    thank you, I fixed it like that!

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    Rosemuch
    Participant
    Mar 4, 2025 4:56 PM UTC

    Same with Lightroom's latest version.  Same code error. I don't know what to do either.

     

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    Community Expert
    AxelMattCommunity Expert
    Community Expert
    Mar 4, 2025 6:00 PM UTC

    Please don't react old posts. You ask about a Lightroom issue and you're here in the Photoshop forum. 

    You gave us also no detailed informations about your system.

    Which operating system and Lightroom version, cloud based or LC Classic.

    Give us already the exact error message.

     

    Please write more details and I'll move your post into the right forum.

     

     

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    Feb 23, 2024 7:53 AM UTC

    @jonc25949749 try manually resetting your Photoshop preferences
    https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
    Remember to backup your settings before doing the preference reset
    https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Feb 22, 2024 10:38 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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