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J
Jahmani5CA4
Participant
December 8, 2020
Question

Error code 501: Package couldn't be installed

  • December 8, 2020
  • 1 reply
  • 16924 views

I keep getting this Error code 501: Package couldn't be installed everytime I try to download Photoshop on my Mac. I have uninstalled the programme and tried downloading it again and it still comes up with this error. Can anybody help me with this?

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1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
December 8, 2020

Hi

See here: https://helpx.adobe.com/download-install/kb/exit-code-501-creative-cloud.ug.html

 

Try uninstalling, then use the Creative Cloud Cleaner tool before reinstalling:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

~ Jane

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