Skip to main content
S
stacey16B6
Participant
May 10, 2022
Question

Error code when opening pdf on a MacBook Air in Photoshop

  • May 10, 2022
  • 1 reply
  • 387 views

When I try to open some of my pdf files in Photoshop, I receive this message: Error opening the Portable Document File (PDF) document. Error code = Oxffffffdc.  I am using Photoshop 2022.  The file is saved on Onedrive.  I have the issue with most of pdf files that I created in the same time period, but not all of them.  I also have an issue opening them in Acrobat. I originally created the files on a Dell PC, but now use a MacBook Air. I appreciate any help with this issue.  I need to open these files.  The files contain layers.  Thank you.

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
May 11, 2022

Hi Stacey,

 

Thanks for reaching out. We are sorry for the trouble with Photoshop. We are here to help.

 

Could you please share the version of Photoshop from Help > About Photoshop? Have you tried copying the document to the internal drive to work on before opening it from the cloud storage?

 

When you work directly from external drives/removable media, problems with performance, damaged files, and incomplete saved documents are expected due to additional layers of software added to the workflow. Please check this article to learn more to ensure stable operations: https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

 

Let us know if this helps,

Thanks!

Sameer K

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices