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alisonj86137471
Participant
December 29, 2017
Answered

Error - Could not save the file because the file is locked in Photoshop

  • December 29, 2017
  • 31 replies
  • 226528 views

the whole message says " Could not save (file) because the file is locked, you do not have the necessary access permissions, or another program is using the file.  Use the "Properties" command in the Windows Explorer to unlock the file.

 

I have Windows 10 so have looked in the properties command of File Explorer and there is no way to unlock a file.  I have also looked at the previous forums and have had no success.  I was thinking Google Drive might have something to do with this. 

 

I'm thinking the only thing to do is to uninstall PS and reinstall (which I don't know how to do).  Unless anyone else has a bright idea.

 

Thanks a lot. 

    Correct answer alisonj86137471

    I found the answer on another thread.  It was the anti virus causing the problem.  I uninstalled Avast and now I can save.  Problem solved.

    31 replies

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    Akash Sharma
    Akash Sharma
    Legend
    December 29, 2017

    Hi alisonj86137471,

    Could you please try the steps mentioned below: -

    Quit Photoshop, then press Command + Option + Shift on cold-starting Photoshop. Get the keys down quickly enough and you'll be asked to confirm deletion of your current preferences.

    Also, if you're having file format problems, ensure you haven't somehow tied in plug-ins provided by Adobe for a different (e.g., older) version of Photoshop.

    Regards,

    Akash

    A
    alisonj86137471Author
    Participant
    December 29, 2017

    I think Command option shift is for an apple,  I don't see those keys.  I have a PC.  I tried  ctrl, alt, shift but that had no effect.

    What should I do for a PC with Windows 10?

    Thank you 

    M
    M.Attiya
    Participant
    April 8, 2023

    press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac)

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