Error: i am unable to create a file in this folder

Question

Hi!

When saving new files, Photoshop sometimes can't do that, showing error message "i am unable to create a file in this folder". Each 10 opened photos, a variabile number of them (1-4) fail the save process, and I have to save them a seconda time.

Tried saving on different drives (hdd or ssd).

Running Photoshop 25.12.4 on windows 10.

nikunj.m · Answer

Hi, thanks for reaching out, and we're sorry about the trouble.

Please go to the Help menu in Photoshop, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us.

Does this happen while saving to external drives or your computer's internal storage as well?

If it happens for both, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/445dXUc

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/48iTDBc

Let us know how it goes.

Thanks,
Nikunj

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