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July 12, 2025
Answered

Error in photoshop, please help!

  • July 12, 2025
  • 1 reply
  • 195 views

Hi everyone. 

 

I have a brand new laptop and have installed PS. Everything, and I mean everything is updated on PS and the laptop. PS has been running great and then all of a sudden when choosing a mask, it crashes and this message pops up: The graphics processor has encountered an unrecoverable error.

Due to a run-time error, GPU acceleration has been disabled for the remainder of the session.

 

What can I do????????? Please help. 

Correct answer Ged_Traynor

@shawny_1786 have a look at the below link

https://helpx.adobe.com/ie/camera-raw/kb/acr-gpu-faq.html#troubleshoot

Scroll down to this bit

6. Check and delete the TempDisableGPU3 or TempDisableGPU2 files

1 reply

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
July 12, 2025

@shawny_1786 have a look at the below link

https://helpx.adobe.com/ie/camera-raw/kb/acr-gpu-faq.html#troubleshoot

Scroll down to this bit

6. Check and delete the TempDisableGPU3 or TempDisableGPU2 files