Error opening photoshop files on arm64 laptop

I am using an arm64 laptop (Surface Pro 11). After installing Photoshop program, when I do 'open-on your computer', the PC freezes. What should I do?

Community Expert

Photoshop support for ARM processors & known issues

Nancy O'Shea— Product User & Community Expert

Community Expert

if your pc freezes and you have to use a foreced restart, you have an os issue. you should start by uninstalling photoshop:

then do you ever see pc freezes?

Community Expert

Assuming your computer has sufficient free memory to utilize for the application ( https://helpx.adobe.com/photoshop/system-requirements.html ), you can try resetting preferences to see if that resolves the issue ( https://helpx.adobe.com/photoshop/using/preferences.html ). You can also try logging in as a guest or alternate user just to rule out any particular issues with the OS user account if resetting preferences does not work.

Sign up