Skip to main content
Hema_tpt
Participant
May 21, 2018 1:47 PM UTC
Answered

Error_Photoshop

Could not complete your request because a SOFn, DQT or DHT JPEG marker is missing before a JPEG SOS marker

    This topic is closed to new replies. Start a new post to keep the conversation going.
    lambiloon
    lambiloonCorrect answer
    Community Expert
    Oct 15, 2018 1:40 PM UTC

    Hi one simple solution is shown in video also...Thanks.

    Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

    34 replies

    ak2asfz
    Participant
    Jul 24, 2018 2:02 PM UTC

    I found a fix

    make a plain canvas of the same size as the image

    go to file-> place embedded

    and place it

    now you can edit it

    Translate
    dianp70746879
    Participant
    Jul 24, 2018 1:52 AM UTC

    I have the same problem, but I solved it with this method (I am using windows OS), first select the image/photo (which is couldn't opened in photosop), right click, open with Paint, when the Paint open good with the image you choose save as .jpg with different file name, after that, open the new file (that you saved from the Paint) in Photoshop, works for me hopefully works for you guys.

    The thing is, I still have no idea, how to fix the "SOFn DQT...." problem permanently, its so exhausting when you need to open so many images in photoshop with that problem, if you guys have the permanent solution, please share, thanks

    Translate
    mohd rizuanr5784472
    Participant
    Aug 16, 2019 4:21 AM UTC

    Nice, it works! Thanks bro.

    Translate
    ak2asfz
    Participant
    Jul 20, 2018 1:25 PM UTC

    I guess it's due to the phone the photos were taken with.

    my friend uses a very cheap phone and

    idk if its relevant and mailed me.

    Translate
    Jul 17, 2018 9:12 PM UTC

    It look all this images come from smartphones.

    No one from my Sony or Canon get the same issue.

    The easiest way that I found to solve the problem is losslessly rotate images back and forth in ACDSee and then no problems in Photoshop.

    Shame on Adobe.

    Translate
    Participant
    Sep 27, 2018 11:00 AM UTC

    Thanks, this works for me on Windows 10.

    Open picture in Windows Photo Viewer, rotate and close. Now it opens in Photoshop. weird ...

    Translate
    Participant
    Jul 8, 2018 12:23 PM UTC

    maybe this helps: (in my case it works)
    so - go to the folger with your fotos - then mark all of them - then click the right mousebutton - then go to "SageThums" - and here click on "change to jpg" and then ... magic .. you can open the fotos in Adope Photoshop :-)
    tell me if it works also in your cas! :-)

    Translate
    Known Participant
    Jul 9, 2018 2:37 PM UTC

    Sagethums?

    That is not on most computers, it sounds like a 3rd party programme.

    You can open it with irfanview or any other basic image viewer and save as jpeg, but that's a work around that should not be necessary.

    Adobe should fix this!

    Translate
    Known Participant
    Jul 11, 2018 7:40 AM UTC

    Totally agree.  Its a nuisance.

    Translate
    Known Participant
    Jun 18, 2018 1:19 PM UTC

    Only way round it is to open with irfanview and Save As...

    Translate
    Known Participant
    Jun 18, 2018 8:03 AM UTC

    Weird to note that it's happening:

    a. with Whatsapp images i receive on my phone, which then I email myself to open on iMac. 

    b. Images emailed directly to me from colleague's phone.

     

    In both cases i dropped, as usual, the pics into Bridge, which then gave that same message when opening in Photoshop.

    In all cases, dropping the images onto the desktop and opening with Finder, is ok, so the images are not corrupted per se.

    On the other hand, I emailed a pic i took with my phone, to myself as above, and all went well (no third party smart phone & no whatsapp involved). 

    Not sure whether there is any correlation. Maybe most of this info is irrelevant, however trying to provide as much details as possible maybe someone with deeper knowledge can help us get to the bottom of this

    Translate
    Participating Frequently
    Jun 25, 2018 8:21 PM UTC

    I have exactly the same issue - WhatsApp pics seem to be the issue for me too. What I did was open in preview, export and then everything worked!

    Translate
    Known Participant
    Jun 1, 2018 2:11 PM UTC

    Same here, Adobe CC fully updated.  My colleague took pics with his phone and sent them to me via email, something we regularly do.  I CAN open them with Finder, no problem, so they aren't corrupted or anything.

    But Bridge refuses them (no thumbnail), then Photoshop with that exact same message.

    Translate
    Known Participant
    Jun 5, 2018 10:21 AM UTC

    Same, PC here win10. Images from my Google Photos account.

    Translate
    Participant
    Jun 16, 2018 12:12 PM UTC

    HI, same...

    Win10, PhotoshopCC, some images saved from WhatsApp (and some others),

    open in paint and save new "solves" the problem

    Translate
    Participant
    May 30, 2018 7:17 AM UTC

    i have the same problem, working in a photoshop cc2014 in a windows8

    Any help would be very helpful

    Translate
    Participant
    May 25, 2018 6:14 PM UTC

    No open photos

    Translate
    Participant
    May 25, 2018 6:16 PM UTC

    Windows 10, CS 6.

    Translate