Error reading layers on cloud document

Forum|Forum|3 years ago
November 15, 2022
5 replies
6598 views

I have a large file in the cloud, it will no longer open and I get multiple 'error reading layer messages'

I read a solution to use [link removed] but this only works with local files. Can anyone help? how do i open my file again?

macOS

Correct answer haywillouis

Same problem, solved.

Did you use any external hard drive to support extra scratch disk space when you create the file?

I didn't have enough scratch disk spacewhile creating the file, so I plugged in a portable hard drive. When I unplugged and tried opening the file from cloud, it showed the same message. After plugging in again, it successfully opened.

B

Ben_Bayliss8999

Participant

78205486528__AD8942D0-C3DE-4BA9-BCEB-085B6889555D-MOV.mov

78205486528__AD8942D0-C3DE-4BA9-BCEB-085B6889555D-MOV.zip

Kevin Stohlmeyer

Community Expert

@Ben_Bayliss8999 please read the suggestions and accepted solutions above.

O

osama23254787yj80

Participant

if your hard drive is full it will give you this error try to clean up some space and reopen

good luck 🙂

D

Danae24663133r626

Participant

Solved it too. In my case my Mac had little space left, so I deleted a couple of large files and (just in case) ran some scans on CleanMyMac and turned off the computer.

H

haywillouisCorrect answer

Participant

Same problem, solved.

Did you use any external hard drive to support extra scratch disk space when you create the file?

I didn't have enough scratch disk spacewhile creating the file, so I plugged in a portable hard drive. When I unplugged and tried opening the file from cloud, it showed the same message. After plugging in again, it successfully opened.