Error report Photoshop

Question

Does anyone know how to solve this problem?

"A problem has occurred in Adobe Photoshop and it should be closed.
An error report has been generated. Click 'send report' to help us analyze the cause of the problem and investigate solutions."

I have already done this, uninstalled and reinstalled the app but it still does not work.

Sameer K · Answer

Hey, @Rodo2015. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Does the problem exist if you use Photoshop (beta) v26.3? Get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

If that does not help, please ensure there are no stale preferences in your Photoshop.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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