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Participant
Oct 4, 2017 5:22 PM UTC
Answered

Error when trying to update Adobe CS5

When I try to update it shows updates available, downloads them and then errors out:

  Adobe Bridge CS5 4.0.5 Update

  There was an error downloading this update. Please quit and try again later.

  Adobe Extension Manager CS5 5.0 Update

  There was an error downloading this update. Please quit and try again later.

  Photoshop 12.0.4 update for Photoshop CS5

  There was an error downloading this update. Please quit and try again later.

The link i click on indicates it is a license issue however when I log on to my adobe account it shows my product is activated and ok.

Help!

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    Jeff Arola
    Jeff ArolaCorrect answer
    Community Expert
    Jan 20, 2020 11:47 PM UTC

    5 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertCorrect answer
    Community Expert
    Jan 20, 2020 11:47 PM UTC

    You can get an updated Adobe Application Manager from here:

     

    windows

    https://supportdownloads.adobe.com/product.jsp?product=170&platform=Windows

     

    mac

    https://supportdownloads.adobe.com/detail.jsp?ftpID=4774

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    Participating Frequently
    Jan 21, 2020 12:44 AM UTC

    Thanks very much Jeff, installed amd ran it, no more (impossible to install) upate message (for an older update than I have installed). Appreciated.

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    gener7
    Community Expert
    Community Expert
    Oct 4, 2017 7:16 PM UTC

    No matter the platform, this is caused by the Adobe Application Manager for CS5 being outdated.

    Here is the downloads page for the AAM update:

    Adobe software and other downloads  Look for Adobe Application Manager.

    After you update it, the Help > Updates option in Photoshop should now work.

    Gene

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    Participating Frequently
    Jan 20, 2020 6:35 AM UTC

    I don't see an AAM update anywhere. Do you know if it's still available? I'm using w10 x64 Photoshop CS5. Thanks.

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    Derek Cross
    Community Expert
    Community Expert
    Oct 4, 2017 5:42 PM UTC

    OS?

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