Error while using Generative fill

Question

Hello, just started my subscription and downloaded Photoshop and I keep getting this error: to access the latest features and security updates, ensure you are using a licensed version of Photoshop purchased through an authorized retailer

When I click the fix it button it takes me back to the downloading page in Creative Cloud.

Does anyone know why does this keeps happening?

J E L · Answer

Hi @Alessia33859332wqtn, sorry to hear about the trouble with your subscription allowing access to Generative Fill. Here in the Support Community, we don't have access to your account information. It's best to go directly to Adobe chat support so they can take a look at what's going on with your subscription and give you steps to fix this. Please come back to let us know if you get it sorted out.

For chat support, make sure you are signed in with your Adobe ID.

— Look up your current plans here: https://account.adobe.com.

— Type AGENT in the chat box to bypass the automatic chatbot and be connected to a live person.

— Chat Link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

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