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billbucks
Participant
October 1, 2023
Question

Error with v25 when opening files or trying to close the program

  • October 1, 2023
  • 3 replies
  • 366 views

I have encountered an error with v25 when opening files or trying to close the program following a recent update. Having to use v24.71 now which is unaffected.

 

Revert to default settings - no change

Uninstall / reinstall - no change

Update Windows 10 including optional updates - no change

Disable plugins / gpu acceleration - no change

Checked cpu and gpu compatibility - all fine

 

Out of ideas now!

 

This is the output from the diagnostic plugin:

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - x86
0 address: 0x00007FF78F605771 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF78DD00826 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF78DCFFC49 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF78D6F7784 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF78D6F70A9 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF78D6F7089 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF78D70938D base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF78DD02ED5 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF78DD05DD7 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF78DD0576A base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF78DD55506 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF78F19B428 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF78F19B4BD base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF78F15BD65 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF78F16A01A base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF78D6A73CD base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF78F15E04B base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF78F22FA82 base: 0x00007FF78ADE0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFA98647344 base: 0x00007FFA98630000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFA989626B1 base: 0x00007FFA98910000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

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3 replies

Jasper_Kyle
Participant
October 9, 2023

Having the exact same problem. having to run 24.7 to get anything done.

billbucks
billbucksAuthor
Participant
October 2, 2023

Went through the advice in https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor and disabled everything in sight. That resolved the issue. Then re-enabled everything one item at a time and retested each time round, but was unable to replicate the error!