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Pete.Green
Community Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 248154 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

This topic has been closed for replies.

910 replies

Participant
February 10, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF7E8FF2056 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
1 address: 0x00007FF7E77E99C0 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
2 address: 0x00007FF7E77E8F19 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
3 address: 0x00007FF7E6DCB434 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
4 address: 0x00007FF7E6DCB0C1 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
5 address: 0x00007FF7E6DCB2C1 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
6 address: 0x00007FF7E6DCB0E1 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
7 address: 0x00007FF7E6DD445D base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
8 address: 0x00007FF7E7829F7E base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
9 address: 0x00007FF7E782C451 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
10 address: 0x00007FF7E782BF36 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
11 address: 0x00007FF7E7806A89 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
12 address: 0x00007FF7E54F85F6 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
13 address: 0x00007FF7E54F867D base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
14 address: 0x00007FF7E54ECBD8 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
15 address: 0x00007FF7E550198C base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
16 address: 0x00007FF7E5787AEF base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
17 address: 0x00007FF7E54EF26B base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
18 address: 0x00007FF7E574C372 base: 0x00007FF7DE940000 module name: 'Photoshop.exe'
19 address: 0x00007FFB16EA7034 base: 0x00007FFB16E90000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFB181DD0D1 base: 0x00007FFB18190000 module name: 'ntdll.dll'

 

Participant
February 9, 2021

On a Mac running Catalina (10.5.7) I have a user that is getting "Could not complete your request because of a program error." every time she tries to create a new or open any file in any version of PS v 22. Installed the user diagnostic into plug ins and got the following (see pic) . Please advise.

Participant
February 4, 2021

I am also getting this error, but it only happens when I am saving files to my Google Drive (via Google Drive file stream). Is this an issue for anyone else?

 

Participant
February 4, 2021

Nevermind! I solved my program error problem. I gave both Google Drive and Photoshop full disk access.

Participant
February 4, 2021

como resoolveu?

Pete.Green
Community Manager
February 4, 2021

Hi all,

 

Apologies for the incorrect instructions previously. Have now edited the original instructions (step 3) to require the dismissal of the Program Error dialog prior to the error detail contents getting added to the system clipboard.

 

Step 3: Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)

 

Give this a try and see if you're able to paste/provide the error details here in a new reply.

 

Regards,

Pete

Participant
August 8, 2021

 

Yeah, like everyone else here.

i try to open any file - Could not complete your request because of a program error.

I try to make a new file - Could not complete your request because of a program error.

Try to cloes Photoshop - Could not complete your request because of a program error.

Try and use the diagnostics tool - Could not complete your request because of a program error.

 

very frustating, just transistioned from a school acount to this, a private acount and can't revert to a previous vertion, as the option does not appear in creative cloud, i am curently using the trial vertion, but had intentions of purchesing. Realy tired of this. Also if anybody knows who to talk to at the lightroom team about there "local backup" tool, that did not work, and lost at least 100 photoes and all my preset's. I would love to try and fix something, just realy upset.

 

 

 

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x00007FF64DF993FB base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF64C693A64 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF64C692FC9 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF64BC47804 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF64BC47461 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF64BC47661 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF64BC47481 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF64BC51E7D base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF64C6D58CE base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF64C6D8171 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF64C6D7C46 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF64C6B2459 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF64A35BD36 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF64A35BDC3 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF64A34FCA8 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF64A36597C base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF64A5DA56E base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF64A35233B base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF64A59DAB2 base: 0x00007FF649EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF9A2377034 base: 0x00007FF9A2360000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF9A2FA2651 base: 0x00007FF9A2F50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

Participant
September 15, 2021

Hi, this is getting very frustrating, I cannot roll back to the older versions, same error when I do. Cannot open any file, PS crashes when trying to save a new file. Never had any problems until the last update.

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF7F2795E02 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7F0C45D44 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7F0C452A9 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF7F00A00B4 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF7F009FCF1 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF7F009FF11 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF7F009FD11 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF7F00AC33D base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF7F0C88C25 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7F0C8B6F8 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF7F0C8B13B base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF7F0C65059 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7EE6E6F39 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7EE6E6FD6 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7EE6DA828 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7EE6F12C1 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7EE97A155 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF7EE6DCF1B base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7EE93A602 base: 0x00007FF7EE200000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFCAF7B7034 base: 0x00007FFCAF7A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFCB0C42651 base: 0x00007FFCB0BF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

Participant
February 2, 2021

I am getting this error when I attempt to open a file (tried with .jpg, .png, ,psd) and then again when i try to close the program. In order to close the program I had to use task manager. I installed the diagnostic plugin, and I followed the steps to get it to reproduce the error, but the error appears to close the plugin and I don't get any data on my clipboard.

Participant
February 2, 2021

Update because i was not able to edit my message: I am not always able to close photoshop with task manager if I have tried to close it normally. Sometimes the program does not even show up in task manager. I do not get any error data with this error either.


Participating Frequently
February 2, 2021

I have installed PS 22.1.1 and have the same problem that I have had with the previous two versions - I cannot save my files. I have two unsatisfacotory work-arounds: I need to flatten my files and I then need to re-name them. The message that I get when I try to save the file is:

Could not save [file name] because of a program error.

 

I have a 2017 iMac with - 

Processor 3.4 GHz quad-core intel i5

Memory 32 GB

Graphics - radeon pro 570 4GB

 

I used the Program Error Diagnostic Plugin and I all tried all of the suggestions listed in Adobe's "Program Errors when opening or saving files." I called for tech help but the issue was not resolved and I have not heard back from Adobe.

 

Participant
July 6, 2022

I everyone I have a this problem

Pete.Green
Community Manager
February 2, 2021

Thank you all for trying the plugin and sorry that you've had trouble with the data getting added to the clipboard. 

 

One suggestion from engineering would be to disable the background save function in Photoshop. 

You can do this in Photoshop's Preferences > File Handling > Background Save

Give that a try and let us know if the Program Errors diminish!

Regards,

Pete

mbrch
Participating Frequently
February 2, 2021

Hello. Thanks for the suggestion. This did not solve the issue for me. Same issue as everyone here. All GPU acceleration needs to be disabled in order to avoid error. I have Nvidia Studio drivers. With 2 different GPUs.

Problem appeared wi recent updates of Ps.

Participant
February 1, 2021

I am also following the instructions for the diagnostics plug-in, installed it successfully, and checked the box to copy to clipboard, but nothing is being copied to the clipboard after I recreate the "Could not complete your request because of a program error." error. Running latest v. 21.1.1

Participant
February 1, 2021

I am also following the instructions for the diagnostics plug-in, having pasted the relevant folder into plugins, yet no information is copied to the clipboard at any point. Running latest v. 21.1.1

 

I am not able to open files, or even close photoshop itself, with the error message:

could not complete your request because of a program error


I am only able to open files by going into preferences, disabling generator and graphics card usage, and must force-close PhotoShop through task manager. I will revert to the previous version (22.1) in the hopes that this helps.

oytunkal
Participant
February 1, 2021

same situation. cannot open any files or cannot close the software except the task manager.
user diagnostics does not copy anything to the clipboard despite error message.

it happened right after I've installed .NET today. Don't know whether it has any relation to it. 
disabling graphics processor allows opening files again, which is obviously not the desired way. 
 

Toronto_Tonto
Participant
January 30, 2021

I am hoping someone can help. My error message is when I use the sky replacement plugin. I orginally went through the troubleshooting tips but always got  "Could not complete your request because of a program error." when I tried using this feature. I've now downloaded the Program Error Diagnostic Plugin, unziped and placed  folder in (Mac) Applications/Photoshop/Plugins. I open the diagnostic tool, check the box, recreate error but noting copied to clipboard. I just want to use the Sky Replacement feature and the not get "Could not complete your request because of a program error."

 

Please help. Thank you so much

Participant
October 24, 2021
I'm getting the same
 
Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x11117687d base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x00000001111768b9 Adobe Photoshop 2021 + 83757241'
1 address: 0x10ecd9d94 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010ecd9d94 Adobe Photoshop 2021 + 45366676'
2 address: 0x10ecd9fe1 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010ecd9fe1 Adobe Photoshop 2021 + 45367265'
3 address: 0x1118eaf53 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x00000001118eaf53 Adobe Photoshop 2021 + 91574099'
4 address: 0x1118eaf29 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x00000001118eaf29 Adobe Photoshop 2021 + 91574057'
5 address: 0x1118eaf19 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x00000001118eaf19 Adobe Photoshop 2021 + 91574041'
6 address: 0x1118eaf09 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x00000001118eaf09 Adobe Photoshop 2021 + 91574025'
7 address: 0x1118eaecd base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x00000001118eaecd Adobe Photoshop 2021 + 91573965'
8 address: 0x10ecd6dfb base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010ecd6dfb Adobe Photoshop 2021 + 45354491'
9 address: 0x10ecd4d75 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010ecd4d75 Adobe Photoshop 2021 + 45346165'
10 address: 0x10ecd24f1 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010ecd24f1 Adobe Photoshop 2021 + 45335793'
11 address: 0x10ecbd3b8 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010ecbd3b8 Adobe Photoshop 2021 + 45249464'
12 address: 0x10ecbd4c4 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010ecbd4c4 Adobe Photoshop 2021 + 45249732'
13 address: 0x10ebbd43f base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010ebbd43f Adobe Photoshop 2021 + 44201023'
14 address: 0x128af4fa5 base: 0x128a57000 module name: 'Spaces' symbol info: '14  Spaces                              0x0000000128af4fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
15 address: 0x7fff2308dbe1 base: 0x7fff22bee000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff2308dbe1 -[NSApplication _handleEvent:] + 65'
16 address: 0x7fff22c1dc8e base: 0x7fff22bee000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007fff22c1dc8e -[NSApplication run] + 623'
17 address: 0x10ebbdf12 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x000000010ebbdf12 Adobe Photoshop 2021 + 44203794'
18 address: 0x10ebc03e0 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x000000010ebc03e0 Adobe Photoshop 2021 + 44213216'
19 address: 0x10ecbdc8c base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010ecbdc8c Adobe Photoshop 2021 + 45251724'
20 address: 0x111834288 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x0000000111834288 Adobe Photoshop 2021 + 90825352'
21 address: 0x10c198c89 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x000000010c198c89 Adobe Photoshop 2021 + 11401'
22 address: 0x7fff20349f3d base: 0x7fff20334000 module name: 'libdyld.dylib' symbol info: '22  libdyld.dylib                       0x00007fff20349f3d start + 1'